Technical Account Manager - MSP

  • Mount Holly
  • Encore Strategic

Omega Systems is a dynamic, growing IT company with excellent opportunities for advancement and career development. We are a people-oriented business full of problem-solvers with a strong focus on teamwork, respectful communication, and collaboration . We are excited to add additional Technical Account Managers to our expanding team. If you have managed IT needs for larger clients, love building professional relationships, and are looking for a role that will reward your sales acumen with bonuses and commissions, this is the role for you!

*This role has been posted by Encore Strategic on behalf of Omega Systems*

Role Highlights:

  • Hybrid Flexibility as you work remotely, in-office, and visit clients
  • Supportive, experienced management and co-workers committed to a positive, respectful workplace
  • Variety and problem-solving opportunities – a wide variety of clients and continued company growth means there’s always room for innovation and improvement
  • Strong focus on feedback, career development , and internal promotion
  • Robust benefits package, including medical, dental, vision, PTO, FSA program, and 401(k)
  • Full-time, direct hire role with guaranteed starting salary of $100-125K + commission!

What You’ll Do:

  • Relationship Management: Become your client’s go-to point of contact, listening to their needs, building a relationship, and creating confidence in Omega’s services
  • Project/Incident Management: Coordinate with teams to ensure project deliverables are met, manage client expectations, and ensure timely resolution of escalated service issues
  • Technical Consulting: Act as a trusted advisor, develop technology plans and budgets tailored to each client’s business risks and goals
  • Strategic Planning: Conduct regular reviews and strategic planning sessions to align technology solutions with customer goals, driving both customer retention and revenue growth

Required Skills:

  • Basic understanding of IT infrastructure, Windows Server, Storage, Hypervisors and Connectivity
  • High-level knowledge of networks, protocols, wireless, and firewalls
  • Ability to effectively review solutions for Backup, Disaster Recovery, Anti-Virus, and Security Standards (existing as well as emerging) with customers
  • Experience with Remote Desktop Services and Virtual Desktop infrastructure; advantages and challenges
  • Passion for professional relationships, meeting client needs, and problem-solving with a team
  • Positive mentality, affinity for giving/receiving respectful feedback, and comfortability changing tasks rapidly
  • Prior MSP experience strongly preferred – if you’ve been a vCIO, account manager, client success manager, technical account manager, or salesperson at an MSP, this could be a great fit!

Ready to Apply:

  • Start by applying with your resume
  • Prioritized consideration will be given to candidates who get a head-start on our application process here: https://www.ondemandassessment.com/link/index/JB-TAX9I1RO0? u=1047336

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