Technical Account Manager - MSP

<strong>Omega Systems</strong> is a dynamic, growing IT company with excellent opportunities for advancement and career development. We are a <strong>people-oriented</strong> business full of problem-solvers with a strong focus on <strong>teamwork, respectful communication, and collaboration</strong>. We are excited to add additional <strong>Technical Account Managers</strong> to our expanding team. If you have managed IT needs for larger clients, love building professional relationships, and are looking for a role that will reward your sales acumen with bonuses and commissions, this is the role for you!<br><br><strong>Role Highlights:</strong><br><ul><li><strong>Hybrid Flexibility</strong> as you work remotely, in-office, and visit clients</li><li><strong>Supportive, experienced management</strong> and co-workers committed to a positive, respectful workplace</li><li><strong>Variety and problem-solving opportunities</strong> - a wide variety of clients and continued company growth means there's always room for innovation and improvement</li><li>Strong focus on feedback, <strong>career development</strong>, and internal promotion</li><li>Robust benefits package, including <strong>medical, dental, vision, PTO, FSA program, and 401(k)</strong></li><li>Full-time, direct hire role with guaranteed starting <strong>salary of $100-125K + commission!</strong></li></ul><br><strong>What You'll Do:</strong><br><ul><li><strong>Relationship Management:</strong> Become your client's go-to point of contact, listening to their needs, building a relationship, and creating confidence in Omega's services</li><li><strong>Project/Incident Management:</strong> Coordinate with teams to ensure project deliverables are met, manage client expectations, and ensure timely resolution of escalated service issues</li><li><strong>Technical Consulting:</strong> Act as a trusted advisor, develop technology plans and budgets tailored to each client's business risks and goals</li><li><strong>Strategic Planning:</strong> Conduct regular reviews and strategic planning sessions to align technology solutions with customer goals, driving both customer retention and revenue growth</li></ul><br><strong>Required Skills:</strong><br><ul><li>Basic understanding of IT infrastructure, Windows Server, Storage, Hypervisors and Connectivity</li><li>High-level knowledge of networks, protocols, wireless, and firewalls</li><li>Ability to effectively review solutions for Backup, Disaster Recovery, Anti-Virus, and Security Standards (existing as well as emerging) with customers</li><li>Experience with Remote Desktop Services and Virtual Desktop infrastructure; advantages and challenges</li><li>Passion for professional relationships, meeting client needs, and problem-solving with a team</li><li>Positive mentality, affinity for giving/receiving respectful feedback, and comfortability changing tasks rapidly</li><li>Prior MSP experience strongly preferred - if you've been a vCIO, account manager, client success manager, technical account manager, or salesperson at an MSP, this could be a great fit!</li></ul><br><strong>Ready to Apply:</strong><br><ul><li>Start by applying with your resume</li><li>Prioritized consideration will be given to candidates who get a head-start on our application process here: https://www.ondemandassessment.com/link/index/JB-TAX9I1RO0? u=1047336</li></ul>