Customer Service Representative

Why work for us? Celtic Air has been serving the Cape May County area for more than 2 decades. We have a strong company culture and low turnover. We believe that teamwork and communication are key factors for a happy, healthy work environment . As experts in our field, we are heavily invested in training our team. We have found that the best way to provide great customer service is to have a team that is satisfied with the work they do! If you're ready to settle into a solid, long-term position where what you do matters and your contributions are acknowledged, then we'd like to hear from you! To learn more, please visit our website at: www.celticair.com

What we offer:

• Medical ( employer covers all but $15.00 for the employee per week with optional family coverage based on current insurance rates)
• Dental
• Vision
• Long-term and short-term disability insurance
• Life Insurance
• Paid Vacation
• 6 Paid Holidays
• 401k
• Company Phone and Tablet
• Company Uniform
• Paid Training Days
• Career Advancement Opportunities
• Tuition Reimbursement
• We offer in-house training through our trade school! We have an Installer class online through the manufacturing companies
• We partner with an outside University - to teach technical and soft skills training
• Every year, we participate in numerous parades - you can bring your family and kids to participate with us
• Spiffs and bonus program- paid out monthly

Pay R ange: $19.00/hr to $23.00/hr depending on experience

Job Duties:

• Answer and route all incoming calls
• Setting up and scheduling service calls
• Assist Service Dispatcher
• Interact with customers via telephone, email, or in-person to provide support and information on products or services
• Maintains customer accounts and records of customer interactions
• Other duties as assigned

Requirements:

• Familiar with the geographical area
• Strong problem-solving skills with the ability to multi-task
• Proficient in MS Office and other computer systems
• Ability to use a multi-phone line system
• Career-driven with the desire to move up in the organization
• Energetic personality