Program Manager

Job Description Job Description

BROAD FUNCTION DESCRIPTION

Summary: HIPER Global US has a long history of inspiring innovation and close collaboration with our customers. We seek a highly motived program manager to join our growing team and help continue our tradition of success. The program manager will be responsible for the management of key value-added customer programs. This includes leading a cross-functional team of engineering and operations to ensure all customer requirements are met efficiently and in a timely manner.

 

Principal Responsibilities:

• Program Management: Coordinates information flow through all organizations to ensure that customer requirements are met during a customer program from situation analysis through solution design and implementation – holds regular review meetings.
• Program Goals: Communicates customer requirements, reviews program goals (long and short-term) and is responsible for ensuring that project plans and timelines meet those goals.
• Margin Analysis: Proposes, reviews, and maintains necessary margins for each customer program.
• Purchase Order Commitment: Sales is responsible for securing purchase order commitment for new customer/project engagements.
• New Business: Responsible for searching for new business opportunities with new and existing customers. It is a priority of this position to drive business growth with existing customers.
• Technology Knowledge: Stays current on latest developments in open system platform technology.
• Management Relationships: Develops and maintains management level customer relationships.
• Presentations: Provide expert presentation of proposed solutions including detailed services and technology platform selection.
• Customer Relationship Management: Ensure smooth and effective communication between customer and all HIPER organizations. Should be the key customer contact / escalation path for issues that are not being resolved in a timely manner.
• QBRs: Prepares and manage Customer Quarterly Business Reviews.

Knowledge and Skills Required:

Interpersonal/Communication

• Ability to communicate complex data effectively both internally and externally at all levels of the organization.
  • Must be comfortable interfacing with management level customer contacts including executive management.
  • Must be comfortable developing and doing customer presentations using various tools such as Microsoft PowerPoint.
  • Must be skilled in using meticulous project management tools to track project progress.
• Ability to lead various teams, facilitate work processes and motivate employees.
  • Must possess strong oral and written people skills.
  • Must be able to delegate tasks with appropriate diligence.
  • Must demonstrate strong business ethics.
• Effective writing and presentation skills.
• Effective negotiation and conflict resolution skills.
• Ability to multi-task and manage cross functional processes and teams.

Technical Job Knowledge

• In-depth knowledge of open systems/embedded computing technology.
• In-depth knowledge of requirements associated with customer deployment of associated technology including certifications, and approvals.
• Strong proficiency with Microsoft tools including Excel, Word, PowerPoint.
• Epicor experience a plus.

Experience Requirements:

• Bachelor’s degree in a related field.
• 5-7 years of industry experience.
• Demonstrated knowledge of open systems/embedded computing technology desired.

 

Company Description HIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines. Company Description HIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines.