Customer Success Specialist

We are seeking a detail-oriented Customer Success Specialist for an independent insurance agency. This role involves providing exceptional customer service to clients, managing administrative tasks, and supporting the insurance team. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.<br> <br> <strong>Location:</strong> North Andover, MA (100% onsite)<br> <br> <strong>Salary:</strong> $48,000 - $52,000 depending on experience<br> <br> <strong>What's in it for you:</strong> <br> <ul> <li>Direct Hire position offering comprehensive benefits package</li> <li>Opportunity to grow into Commercial/Personal Lines Account Manager</li> <li>Early out on Friday where you can leave at 3pm</li> <li>Work for a family-knit environment</li></ul> <br> <strong>Responsibilities:</strong> <br> <ul> <li>Respond to customer inquiries via phone, email, and in-person</li> <li>Provide accurate and timely information to customers regarding their policies and claims</li> <li>Perform general office duties, including filing, scanning, and data entry</li> <li>Manage and organize client files and documents</li> <li>Prepare and send out correspondence and policy documents</li> <li>Assist in processing insurance applications, endorsements, and renewals</li> <li>Verify and update customer information in the database</li> <li>Follow up with clients for necessary documentation and payments</li> <li>Support clients in filing and processing</li></ul> <br>Qualifications:</strong> <br> <ul> <li>1-3 minimal years of experience within a corporate office setting (preferably within professional services or insurance)</li> <li>Ability to multitask and juggle several priorities simultaneously with a high attention to detail</li> <li>High School Diploma or equivalent work experience </li></ul> <br>Qualified candidates should apply and will be contacted within 48 hours requesting time for a virtual interview.</strong> <br> <br>All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.<img src="https://counter.adcourier.com/YmJnZW5lcmljLjY4MjQzLjEyNTI0QHJvdGhzdGFmZmluZ2NvbXAuYXBsaXRyYWsuY29t.gif">