Overnight Scheduling Coordinator

Job Description Job Description Who We Are: SocoSIX is a risk management company founded in 2016.  Recognized in the industry for efficiently delivering protective services throughout the globe, and placing our client’s safety, comfort, and wellbeing as our unwavering priority.  We expect and value professionalism, responsiveness, teamwork, and dedication to quality in all we do.  We take pride in delivering service excellence, we prioritize the needs of our customers and clients over our own, and endeavor to consistently exceed all expectations
Job Summary:

The Overnight Scheduling Coordinator is responsible for establishing and directing operational communications and logistical support between the company and our clients globally.  Shift begins at 10:00PM and concludes at 6:00 AM.

Requirements:

• Education: High school diploma or equivalency
• Customer focused with a high sense of urgency in conflict resolution
• High level of proficiency in Microsoft Office, Adobe, Share Point, and Excel
• Exceptional written and verbal communication. Bilingual (English/ Spanish) preferred, but not required
• Demonstrated ability to multitask under pressure, and quickly solve problems
• Availability/ flexibility in schedule- we operate 24 hours/ day and are filling multiple shifts
• High degree of discretion dealing with confidential information
• Strong attention to detail
• Ability to pass a background check/ drug test

Responsibilities/Job Duties:

• Receive and acknowledge requests for service(s) from company clients in a timely and professional manner
• Accurately enter service requests into Company logs, trackers, and databases as directed
• Disseminate information pertinent to the completion of service(s) in a timely manner and to the appropriate parties
• Establish and maintain communication with company clients and partners to track progress and ensure the timely, professional, and safe completion of services
• Document, and provide a timely written report of service deviances to on-duty Company supervisor
• Maintain discretion, confidentiality, and professionalism when interacting with company clients and partners

Schedule:

• 8 hour shift 
• 3rd shift/overnights
• Holidays
• Weekend availability