Phone Room Customer Service Representative

Phone Room Customer Service Representative 

As an Orthopedic Phone Room Customer Service Representative, your responsibilities include answering phone calls, scheduling, rescheduling and canceling patient appointments. Completing tasks such as scheduling in house MRI's, DME appointments, transferring calls to the correct departments and sorting faxes. As a Phone Room Customer Service Representative, you are the first point of contact with potential patients and work as their own person scheduling agent. Calls are answered one at a time through a multifunctional switchboard called Webex. We use scheduling software Nextgen and Phoenix. 

Customer Service Representative Requirements:

• Have a positive and upbeat attitude at all times 
• Excellent communication and organizational skills
• Experience using Microsoft Office to include Outlook, Microsoft Teams and Word 
• Ability to work effectively with customers and your coworkers while handling multiple tasks simultaneously
• Multi-tasker
• Attention to detail
• Ability to work in a fast pace environment
• Ability and desire to learn new things and improve processes
• Ability to listen and understand patient and provider concerns
• Self and situational awareness

Qualification

• High school diploma or equivalent
• 1 year of relevant experience scheduling in a medical office environment
• Thorough understanding of medical office workflows
• 1 year of experience working with EHR

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Orthopedics
• Radiology

Work Location: In person

Schedule:

• Monday to Friday 8-5 pm