Director of Branch Operations

<strong>Harrison Gray Search</strong> has partnered with top-tier provider of insurance, risk management, and employee benefit services to find their next Branch Operations Director in Fort Walton Beach.<br><br><strong>Role</strong><br><br>The Director will manage operations and strategy for the Fort Walton Beach branch, ensuring the efficient delivery of services, customer satisfaction, and operational excellence.<br><br><strong>Responsibilities</strong><br><ul><li>Lead daily operations, aligning with organizational goals.</li><li>Mentor and develop high-performing service teams.</li><li>Manage workload and schedules to meet client needs.</li><li>Identify efficiency opportunities and oversee team growth.</li><li>Conduct performance reviews and manage improvement plans.</li><li>Maintain high customer service standards.</li><li>Implement process improvements for better efficiency and cost reduction.</li><li>Ensure compliance with regulations and company policies.</li><li>Monitor branch performance and report to the VP of Operations.</li><li>Support business development and market growth.</li><li>Oversee budget management and resource allocation.</li></ul><br><strong>Qualifications</strong><br><ul><li>Bachelor's degree preferred</li><li>5+ years in commercial insurance</li><li>7+ years in management with leadership and training experience</li><li>Excellent communication skills</li><li>Problem-solving and solution implementation abilities</li><li>Familiarity with AMS360 and ImageRight preferred</li><li>Strong organizational skills</li><li>High ethical standards</li><li>Team-oriented and collaborative</li></ul><br><strong>Benefits</strong><br><ul><li>Medical, dental, vision, and 401k with matching</li><li>Competitive base compensation</li></ul><br><strong>Note</strong><br><br>This job description outlines essential duties and may evolve based on organizational needs. Accommodations are available for medical or religious reasons.<br><br><strong>Equal Opportunity</strong><br><br>Our client adheres to laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin, disability, military status, marital status, and other protected categories.