Front Office Supervisor

Let's Be Friends!

At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

BASIC FUNCTION (the primary purpose of this position) :

Responsible for the successful daily operations of the Hotel Front Desk and Door Greeter departments, while building, maintaining, and promoting a Progressive, Friendly, & Fun Working Environment.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Assists in delegating work to the front desk and door greeter staff.
• Directs the workflow, and oversees the daily operational issues.
• Makes recommendations to management regarding development, training and discipline of employees.
• Remains current on marketing events, room rates and room availability.
• Remains current on credit policies and emergency procedures.
• Resolves or refers to hotel management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Assists in the training, development and direction of the Front Desk and Door Greeter staff.
• Responsible for preparing for and participating in the hotel's panel interview process, training programs, management meetings, and other projects or committees as assigned.
• Assists in achieving the departmental budgets for the Front Office department. Utilizes established daily wage management techniques and appropriate adjustments to the proportionality of business needs to staffing.
• Ensures all management directions and guest special requests or needs are properly noted in the Property Management System for action by the appropriate hotel department prior to check-in.
• Responsible for promoting the hotel core values: Honesty, Personal Integrity, and Team Before Self. Along with The Mill Casino Hotel's vision of a Progressive, Friendly, and Fun Work Environment.
• Available to work at all major events, holidays, and functions.
• Maintains security and confidentiality of files, records, and lists
• Maintains high standards of courtesy, professionalism and discretion in communications to, or about preferred customers, their arrangements and finances
• Responsible for weekly department schedules for Front Desk and Door Greeter Staff
• Other duties as assigned.

POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience) :

• High school graduate or equivalent required.
• Front desk and reservations training or previous experience preferred.
• Computer experience essential, including all windows applications. Prefer individual that is proficient in Micros Property Management software.
• Good organization and administration skills required.
• Fluent within data base programs preferred.
• Able to work in a team environment.
• Oral and written communications skills.
• Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary.
• Ability to meet deadlines, and work well in pressure situations.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies

PHYSICAL DEMANDS/WORK ENVIRONMENT ( the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions ):

Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Work in all environmental conditions including, but not limited too; weather, noise and airborne particles. Occasionally sit. Ability to manage stress appropriately, make decisions under pressure, and manage anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

The Mill Casino • Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.