Customer Service Representatives - Residential Dining

Customer Service Representatives - Residential Dining University Park, PA Type: Full-Time Posted: 08/27/2021 Job Number: REQ_0000016995 CURRENT EMPLOYEES OR STUDENTS: If you are a current employee (faculty, staff, technical service, or student) at Penn State, please to complete the . If you are a current student at Penn State and seeking employment with Penn State, please to complete the . JOB DESCRIPTION AND POSITION REQUIREMENTS: The Pennsylvania State University is seeking several Customer Service Representatives to serve as a first-line liaison for internal and external customers including guests, clients, faculty, staff, students, and vendors. These positions will be assigned in one of the five dining commons operations on campus (North, East, South, West, & Pollock). The majority of the position will be spent processing transactions at markets and retail dining operations in the location. While office work is occasionally available, the primary duties of this assignment will be cashier operations. Residential Dining operates from approximately 7:00 a.m. to 12:00 a.m. daily, and schedules will be determined based on the needs of the operation. We are currently hiring for various schedules and shifts. These positions are 75%FTE with a break between mid-May and mid-August consistent with the academic calendar or 100%FTE, working all year. The successful candidate will be responsible for the following:

• Deliver quality service and correspond with a diverse customer base in person, by phone, email, fax, or regular mail
• Respond to routine customer questions and/or needs, provide appropriate response/service; refer to other department(s)/unit(s), as appropriate
• May process a variety of financial forms/transactions and maintain inventories
• Operate various equipment and computer systems
• Report unusual situations or concerns to appropriate personnel
• Provide general support services to office This position typically requires a High School Diploma or higher plus 1 year of related experience. The following background checks must be successfully completed for this position: This position will require successful completion of standard background checks. The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission. Customer Service Representatives - Residential Dining Penn State University Park, PA To apply, please send all application materials to: Talent Acquisition Penn State Fifth Floor, James M. Elliott Building University Park, PA 16802 TDD: 814-865-1473 Please be sure to read the job posting carefully and submit all required information.