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Job Description Job Description Description:
Basic Function:
Coordinates the organization’s efforts to assist patients in enrolling in appropriate financial and social plans/programs and follows up on non-payment of patient accounts.
Essential Functions:
1. Meets with all patients (or their responsible party) not enrolled in an insurance or AHCCCS plan and reviews their financial status to determine if they are eligible for medical financial aid and/or other social or pharmaceutical programs.
2. Enrolls eligible patients into the sliding fee scale program and Kids Care and requalifies them yearly.
3. Upon review of patient billing records, initiates and pursues collections efforts for overdue accounts.
4. Generates letters and phone calls as governed by the Center’s financial policy and state/federal regulation to encourage the patient or their responsible party to fulfill their financial commitments to the Center.
5. Negotiates a payment plan acceptable to the patient or their responsible party and the Center. Obtains assignment or promissory note from patient as applicable. Follows up on prearranged monthly payments.
6. Performs, at a minimum, four (4) hours a week of outreach.
7. Attends community events as appropriate.
8. Complies with CHC Standards of Conduct, Code of Conduct and Corporate Compliance.
Secondary Functions:
1. Reviews and researches all returned mail.
2. Submits periodic reports to the Customer Service Coordinator on numbers of contacts successfully made and number enrolled on public assistance CHC financial aid program.
3. Understands role in Disaster Plan and that safety is a condition of employment.
4. Follows CHC’s policies and procedures.
5. Serves on various CHC and community committees as required/requested.
6. Attends meetings, seminars, and conferences as appropriate to ensure skills and knowledge remains current.
7. Other duties as assigned.
Canyonlands Healthcare is an Equal Opportunity Employer. Please contact HR at 928.645.9675 ext 2212. Applications are required and are available online at www.canyonlandschc.org/ Resumes may be attached to the application but will not be accepted in lieu of a completed application. Successful completion of a background check and drug screen are a prerequisite to employment. Applications are accepted until position is filled.
Minimum Qualifications:
1. Ability to perform each essential function duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. High School Diploma or equivalency.
3. Experience in professional public contact.
4. Knowledge of medical and social programs.
5. Directly related experience.
6. Possess a valid driver’s license.
7. Ability to read, write and speak English.
8. Good interpersonal and human relations skills are required. Must possess skills to empathize and care for a variety of patients, including low-income and diverse cultures and treat everyone (internal and external customers) with respect and dignity.
9. Ability to maintain confidentiality at all times in all situations and follow the laws and intent of the most current HIPAA laws and regulations and Canyonlands’ security and privacy policies.
Preferred Qualifications:
1. One (1) plus year of directly related experience.
2. Experience in billing and collections helpful.
3. Bi-lingual (English/Spanish/Navajo) language skills.
4. Knowledge of Microsoft programs with the ability to effectively communicate using Outlook.