.. communicating with team members both verbally and in writing to ensure quality of care and client satisfaction. - Performs other related duties as required. Skills: - Ability to effectively communicate with patients, families and hospital personnel is required. - Strong interpersonal and customer service .. read more
Proactive MD partners with companies to provide their people with employer-sponsored onsite wellness centers, decreasing costs and making their healthcare benefits more efficient. We provide broad-scope Advanced Primary Care by building relationships with our patience and practicing medicine the way it was meant to be: Compassionate, committed, and comprehensive.
JOB SUMMARY
The mission of the Patient Advocate is to facilitate and ensure continuity in patient care and serve as a conduit of care between the services of the health center and into the community. The Patient Advocate will strategically engage employees and their dependents before, during, and after visits to the center in order to ensure we are providing personalized, informative, and compassionate care. The Patient Advocate role is supported by and reports to the Patient Advocacy, National Manager. The individual will work closely with the Client Relations, Clinical Operations team, Health Center Provider, and Client HR Team.
SPECIFICS: Monday through Friday, 40 hours per week.
CLINIC OPEN HOURS: Monday-Wednesday: 5:30a-5:30p and Thursday-Friday: 5:30a-3:30p. There is some flexibility in start and end times since the clinic is open more than 40 hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Patient Outreach & Engagement
- Coordination of Care
- Benefits Concierge & Resource Navigation
- Medical Social Services
- Home & Site Visits
- Behavioral & Mental Health Support
- Chronic Condition Management & Referrals
KNOWLEDGE, SKILLS, & ABILITIES
Required:
- 2+ years of experience working in healthcare setting as a Medical or Healthcare Social Worker
- Bachelor of Social Work Degree or degree in a related field
- Current BLS certification through the American Heart Association valid for at least 90 days after start date (or willing to obtain prior to first day)
- Knowledge of the healthcare industry, available patient resources, and medical case management
- Knowledge of HIPAA confidentiality requirements
Nice-to-haves:
- Master’s degree in Social Work
- Knowledge of third-party payer requirements
- Licensure in LPCW, LCIS, LPC, LCSW, LMSW or similar
Proactive MD is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.
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