IT Support Intern - Part-Time

  • Libertyville
  • Snapon
Overview </b> <br> <br> <b> <strong>Position Summary:</strong> Part of overall IT Infrastructure team to provide first and second level support to internal IT customers. To maintain and enhance existing infrastructure systems throughout the organization including Windows 10/11 computers, Office 365, networked printers, cellular phones, and windows server environments.</b> <br> <br> <b> Responsibilities </b> <br> <br> <b>Major Responsibilities</b> <ul> <li>Work closely with Support Team to address Snap-on Credit Associate technical issues. This includes taking associate calls, working with the Support Team ticketing system, and follow-up communication once issues are resolved</li> <li>Build, configure, support, and diagnose Snap-on Credit's Libertyville office Windows 10/11 computers</li> <li>Participate in team projects that enhance the quality or efficiency of the IT Infrastructure and Support Team</li> <li>Develop, define, and communicate user/technical procedures for products supported by the IT Infrastructure and Support Team</li> <li>Interact with other departments to implement and maintain critical applications and solutions to improve productivity</li> <li>This position has frequent in-person and phone contact with users, peers, and managers </li> <li>Strong ability to investigate, upgrade, and stage new technologies as needed</li></ul> <br> <b> Qualifications </b> <br> <br> <strong>Requirements:</strong> <br> <ul> <li>Working knowledge of Window 10/11 operating system</li> <li>Working knowledge of Microsoft Office productivity suite.</li> <li>Initial education in Computer Studies or other technical field</li> <li>Effectively communicate technical issues in simple terms to fellow associates</li> <li>Clear communication with fellow IT team members and Management team</li> <li>Able to adapt to a changing environment and priorities</li></ul> <br> <strong>Effort:</strong> Part-time work during normal office hours<br> <br> <strong>Working Environment</strong>: Normal office environment<br> <br> <strong>Snap-on is an equal opportunity employer: Minority/Female/Disabled/Veteran</strong><img src="https://counter.adcourier.com/YmJnZW5lcmljLjgxNjUwLjEyNTI0QHNuYXBvbmNvbXAuYXBsaXRyYWsuY29t.gif">