Help Desk Specialist

LHH Recruitment Solutions is seeking a Help Desk/Systems Support Specialist to work in their Voorhees, NJ office. This position will be onsite (except for on call days), Monday through Friday, as well as a rotating on-call weekend schedule. The ideal candidate will be highly motivated and have excellent customer service and relationship-building skills, with a demonstrated ability to work independently and as a member of a team. Law firm exprience is <strong>required </strong>for this opportunity. <br><br><strong>Responsibilities</strong><br><ul><li>Provide telephone and desk support to help resolve any problems employees encounter with software or DMS (iManage)</li><li>Serve as the initial point of contact for software troubleshooting</li><li>Identify, troubleshoot, and resolve issues that involve desktop computer software or data management systems</li><li>Special projects and additional duties as assigned</li></ul><br><strong>Qualifications</strong><br><ul><li>Minimum of 2 -5 years of experience in a law firm setting <strong>required </strong></li><li>Basic knowledge and understanding of legal documents and document management systems</li><li>Advanced knowledge and experience with Microsoft Word and Excel, Kofax PDF, and iManage</li><li>Strong customer service skills and ability to work in a fast-paced environment</li><li>Must be extremely organized, strong attention to detail, and ability to prioritize workload</li><li>Ability to work well as part of a collaborative team and communicate effectively with all levels of management</li><li>Excellent written and verbal communication skills</li></ul><br>Salary range: $50K-$60K