Front Desk Supervisor

<b>Job Description</b> <br> Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. <br> <br> <b>JOB SUMMARY</b> <br> <br>Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve owner/guest requests. <br> <br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. <br> <br> <b>CORE WORK ACTIVITIES</b> <br> <br> <ul> <li>Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. <br></li> <li>Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. <br></li> <li>Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. <br></li> <li>Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. <br></li> <li>Ensure adherence to quality standards. <br></li> <li>Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. <br></li> <li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. <br></li> <li>Perform other duties as assigned. <br></li> <li>Attention to customer service with a professional and pleasant personality. <br></li> <li>Available to work a flexible schedule including evenings, weekends, and holidays. <br></li></ul> <br>Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture <br> <br> <b>Job Requirements</b> <br> #US MVW Resort Ops<img src="https://counter.adcourier.com/YmJnZW5lcmljLjk2Mzg2LjEyNTI0QG12d2Njb21wLmFwbGl0cmFrLmNvbQ.gif">