Field IT Service Technician

  • Romeo
  • Romeo Computer Company
Job Description Job Description Salary: $35K-$60K DOE

RCC Business IT is a leading provider of comprehensive IT solutions tailored to meet the unique needs of businesses across various industries. With a focus on delivering reliable and efficient IT services, we strive to empower our clients with innovative technology solutions.

 

Position Overview: We are currently seeking a skilled Field IT Service Technician with mid-level support experience to join our dedicated team. This role requires a hands-on approach to providing technical support and requires proficiency in both remote and on-site troubleshooting. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

 

Responsibilities:

  • Provide on-site technical support to clients, including hardware, software, and network troubleshooting.
  • Diagnose and resolve technical issues promptly and efficiently to minimize downtime.
  • Install, configure, and maintain IT systems and infrastructure at client locations.
  • Collaborate with clients and internal teams to identify and implement effective solutions.
  • Document support activities, solutions, and processes for knowledge sharing.
  • Travel to client sites as needed to perform scheduled maintenance and support tasks.
  • Assist in the implementation of IT projects and initiatives, both remotely and on-site.
  • Stay current with industry trends and emerging technologies to continuously improve skills and knowledge.

 

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
  • Minimum of 2 years of experience in field support or similar roles.
  • Strong knowledge of Windows and/or macOS operating systems.
  • Proficiency in troubleshooting hardware, software, and network issues in both remote and on-site environments.
  • Experience with Active Directory, Office 365, and other enterprise-level tools.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with clients and colleagues.
  • Ability to work independently and prioritize tasks effectively in a dynamic field environment.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) a plus.
  • Valid driver’s license and willingness to travel to client sites as needed.

 

Benefits:

  • Competitive salary commensurate with experience.
  • Health, dental, and vision insurance coverage.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and training.