Customer Service Representative

Job Description Job Description

We are searching for experienced customer service reps that are enthusiastic about working with people! In this role you can expect, paid training, a consistent schedule, and a culture that wants to see you grow! Apply today!

Our Customer Service Representatives are responsible to:

•Learn and effectively apply claims processing procedures

•Communicate professionally on the phone with plan participants

•Perform report audits

•Enter benefit plan enrollments

•Professionally de-escalate challenging participant calls

•Master software programs utilized for claim entry

•Work effectively with varied levels of personnel

·         Hours of operation are Monday – Friday 8 am – 5 pm or 8:30 am – 5:00 pm.  OT available during busy season (Nov-Mar)

Minimum Qualifications:

· 1-2 years customer service, banking, call center, retail, insurance,  telemarketing/sales  and multi-line phone experience

·  High School Diploma or equivalent

Successful candidates:

·         Demonstrate a strong work ethic

·         Like to thrive in a fast paced, results-driven environment

·         Are professional with a positive attitude

·         Possess strong attention to detail and demonstrate a high level of accuracy in work

·         Ability to effectively work with plan participants over the phone

·         Possess proficient data entry and keyboarding skills

·         Are agile in a changing environment and be able to adjust one’s approach to a situation, constraints or multiple demands.

·         Like to learn and navigate comfortably in a high volume, fast-paced office environment.

·         Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner.

Benefits Offered

Comprehensive paid training program. 401K with company match, FSA and/or HSA plan w/company match, Medical, Dental, Vision, Disability, Life,  Employee Referral and Recognition Program, Hybrid Work Schedule (1 day remote/4 in office) after six months working fulltime in the role and successful completion of training program.  

Company Description Who we are:

For more than 35 years, Diversified Benefit Services, Inc. (DBS), continues to be a leading third party administrator (TPA) of FSA’s, HRA’s, HSA’s, COBRA, and other customized benefit plans. At DBS we believe that good people are the key to our success, and we understand the importance of finding qualified, motivated and positive professionals who thrive on challenge and seek opportunities to utilize their skills and talents. DBS provides a well-rounded training program that gives our employees the best innovative tools and support they will build upon to be engaged and successful. Hybrid schedule i(1 day remote/4 in office) is offered after six months working fulltime in role and successful completion of the training program. Company Description Who we are:\r\n\r\nFor more than 35 years, Diversified Benefit Services, Inc. (DBS), continues to be a leading third party administrator (TPA) of FSA’s, HRA’s, HSA’s, COBRA, and other customized benefit plans. At DBS we believe that good people are the key to our success, and we understand the importance of finding qualified, motivated and positive professionals who thrive on challenge and seek opportunities to utilize their skills and talents. DBS provides a well-rounded training program that gives our employees the best innovative tools and support they will build upon to be engaged and successful. Hybrid schedule i(1 day remote/4 in office) is offered after six months working fulltime in role and successful completion of the training program.