.. manner, via chat, email, or phone; Manage client incidents and requests through to resolution; Provide first-line diagnostic and troubleshooting support as well as technical expertise to answer customers' questions; Drive customer adoption and support ad-hoc training; Prepare FAQs, upgrade notes, articles .. read more
[Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / Company supplied computer / Ability to work weekends and evenings - As a Customer Service Rep you'll: Provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls; Respond to client requests, anticipate unstated needs, and educate them on Beyond Finance's programs in a remote call center environment; Utilize active listening and critical thinking to provide first call resolution; Work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner...Hiring Fast >>
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