Customer Service Associate

<strong>ESSENTIAL FUNCTIONS OF THE JOB:</strong> <br> <ul> <li>Make inbound/outbound calls when necessary to help customers.</li> <li>Initiate tracers with carriers.</li> <li>Maintain customer files.</li> <li>Solicit sale of new or additional services.</li> <li>Obtain customer feedback information.</li> <li>Review customer purchase orders prior to order entry.</li> <li>Enter customer orders in the ASI system.</li> <li>Manage quote requests for customers in assigned territory.</li> <li>Ability to multitask if needed.</li> <li>Maintain cleanliness in the work area.</li> <li>Other duties as assigned by the supervisor.</li> <li>Attendance at work is an essential function of the job.</li> </ul> <strong>JOB REQUIREMENT:</strong> <br> <ul> <li>High School Diploma or GED.</li> <li>Ability to read and interpret operating instructions and procedure manuals.</li> <li>Ability to interpret technical instructions into a diagram.</li> <li>Excellent written and verbal communication skills.</li> <li>Excellent follow up skills.</li> <li>Ability to read documents for detail.</li> <li>Customer service experience.</li> </ul> <strong>RBC Bearings offers a competitive benefit package.</strong> <br> <br> <strong>RBC Bearings is an Equal Opportunity Employer</strong> <br> <br> <b>Behaviors</b> <br> <br> <b>Thought Provoking</b> <br>Capable of making others think deeply on a subject<br> <b>Team Player</b> <br>Works well as a member of a group<br> <b>Dedicated</b> <br>Devoted to a task or purpose with loyalty or integrity<br> <b>Detail Oriented</b> <br>Capable of carrying out a given task with all details necessary to get the task done well<br> <b>Job Security</b> <br>Inspired to perform well by the knowledge that your job is safe<br> <b>Work-Life Balance</b> <br>Inspired to perform well by having ample time to pursue work and interests outside of work<br> <b>Growth Opportunities</b> <br>Inspired to perform well by the chance to take on more responsibility<br> <b>Goal Completion</b> <br>Inspired to perform well by the completion of tasks<br> <b>Flexibility</b> <br>Inspired to perform well when granted the ability to set your own schedule and goals<br><img src="https://counter.adcourier.com/YmJnZW5lcmljLjgzMTg5LjEyNTI0QHJiY2NvbXAuYXBsaXRyYWsuY29t.gif">