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Account Manager / Estimator - Security Camera Company
Develop lasting relationships with Clients who love our Tech.
Sound good? Join Us Now!
Platinum CCTV is an innovative, fast paced technology company that is making waves and aggressively growing in the video security industry. The norm in our industry is cookie-cutter commodities sold as ‘security cameras’. We broke that mold 20 years ago, and are aggressively expanding now, precipitating the need for our next Rock-star. We are currently expanding our team in Warrenville and looking for an energetic, customer-driven individual who enjoys technology and developing lasting relationships with clients to help a company grow, and customers stay protected. The right individual has a great attitude, learns quickly, is always looking to go the extra mile for customers and takes pride in their work in everything they do.
We go far beyond most security companies and provide customers with security camera systems that do more than they ever dreamed possible, and that isn’t possible elsewhere in our industry. We also provide ongoing technical support for each of our clients, which means that we develop an ongoing relationship with our customers, they become a part of our family. Our next Account Manager/Estimator will help us take customer satisfaction and support to the next level, providing red-carpet level treatment to clients from quoting and system installation through years after installation.
Contact us to start your next leg of an exciting career.
We are looking for a full-time Estimator / Account Manager to assist us in our continued growth. The majority of our clients are in medical, manufacturing and industrial industries with some light commercial and residential installations as well. The right candidate already has a strong background in inside sales and account management, estimating and especially customer service, with a desire to learn, grow and enjoy every day at work. At Platinum CCTV we try (and usually succeed) to enjoy every day, after all we only get one life. Additional office tasks as needed to support our customer and technicians may include: answering phones, assisting live installations locally or remotely, demonstration of remote camera software for clients remotely or in person, assistance of on-site technicians, coordination of technical support with our tech support team and managing the customer’s experience from start to finish.
Our choice for this position will be excited about technology and security and will receive additional training for further advancement in their career in our continuously growing company.
At Platinum CCTV, we value honesty, integrity and desire to learn. Show us you have what it takes, and we will help you learn and grow.
Job Duties:
- Estimating & Budgeting of Customer Security Camera Installations
- Contact with clients to keep them appraised at each step of the process
- Follow up on live quotes
- Coordination with On-Site Installation Teams
- Training new clients on operation of software
- Ensuring clients’ needs are met during and following installation
- Follow up after installation to ensure system operation and customer satisfaction
- Soliciting client feedback and referrals
- Assisting in the growth of company through improved customer satisfaction
- Interfacing with clients and technical support agents to help tackle technical challenges while maintaining customer satisfaction
- Assist office with special projects
- Ensuring installations have met customer needs
What we are looking for in Candidates:
- Inside or outside sales experience
- Construction Estimating Experience
- Willingness to learn new skills and software
- Great Customer Service skills
- Ability to multi-task and innovate to come up with amicable solutions to challenging problems
- Close attention to detail
- Experience Managing Client Accounts and Schedules
- Proactive personality looking to improve client outcomes
- Energetic member of a tight-knit team all focused on success and growth
- A desire to learn and grow
- Strong work ethic
- Experience managing construction projects and/or clients
- Ability to efficiently multi-task and prioritize
- Strong computer and communication skills
- Excellent writing, proofreading and editing skills
- Ability to follow specific direction and work independently in a fast-paced and changing atmosphere
- Care for people around you (co-workers and customers)
Ideal Candidate:
- 2+ Years Experience in a Account Management role
- 2+ Years in Construction Estimating role
- Track record of success with estimating and closing sales
- Experience with electrical construction or camera system installations and low-voltage wiring
- Bachelor’s Degree in Construction Management or equivalent or life and professional experience to match
- Competency with Windows™ 10, iPhone™ and Android™ platforms
- Impeccable interpersonal communication skills
- Strong Troubleshooting capabilities
- Good computer skills
- Constant desire looking to learn, grow and provide a value to the client and company
Bonus Attributes:
- Technical Support Experience
- Electrical Experience
- Low Voltage Electrical Experience
- Management Experience
- Construction Estimating Experience
- CCTV Equipment Experience
- Networking basics: IP configuration, routing, port forwarding
Hours:
M-F 8A-4PM
Benefits:
· Health Insurance
· Working with a truly caring team all centered around the same goal
· PTO accrues after 90 days
· Paid Holidays
· Bonuses for targets on growth and retention
If the above sounds like you, then send us your resume and a brief sentence about why you think you are the best candidate for the position so that you will stand out. Include "ATTN: Sampson" in your email. No Calls Please.
Pay: $42k - 52K dependent on experience + Bonuses and benefits
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