.. compliance. Conducts educational needs assessment in collaboration with operations staff to identify learning needs among staff. Analyzes and utilizes assessment data to plan for program educational sessions. Develops education programs such as workshops and/or group learning activities; follows up to .. read more
The ServiceNow Design & Process Administrator will act as Business Application Owner for various VSEI business tools & applications. This includes, but not limited to, end-to-end management of ServiceNow, SAP, AGILE, Tableau and other Data Warehouse applications. This is a fulltime role that reports to our Secaucus, NJ office five days a week. Please apply only if this criteria matches your expectations.
This role enables Business Operations by ensuring that applications are highly available to End User community with right level of access to required features and functionalities. This will require working cross-functionally with various internal and external teams including Managed Services Vendors.
This individual works closely with senior management to understand business strategy and define future vision for tools & applications. It will require constantly evaluating current tools set and make recommendations for future. This individual will also be responsible for managing vendor relationship and contract management with vendor(s).
What You Will Do
ServiceNow
- Manage day-to-day administration tasks internally at VSEI and monitor & manage complex activities by Managed Services Vendor that includes platform maintenance and upgrades
- Own entire life cycle of enhancements of existing functionality from End User Request to deployment that will involve business requirements, design, development, and user acceptance testing phases
- Lead projects and programs for new functionalities from project charter to Go-Live including project planning, execution that includes vendor management, financials, and risk management
- Ensure support of all VSEI End Users request tickets for break/fix
- Provide strategy and roadmap for ServiceNow to align with and enable business vision
- Create SOPs and other documentation for operational management of tools but also create guides for End Users using of the tools
- Manage projects and programs related to all VSEI Business Applications & Tools
- Negotiate support contracts with vendor(s)
- Bachelor's degree or equivalent combination of education and experience
- 5+ Years' of demonstrated track record of leading Application Development projects and programs from concept to deployment
- Experience creating design documents from Business Requirements that include workflows, portal design elements, notifications triggers and SLAs
- Highly skilled in reviewing as well as generating SOPs
- Proficiency with Microsoft Suite including SharePoint
- 2 years' experience of ServiceNow platform administration
- 2 years' experience of ServiceNow workflow design and implementation
- 3 Years' experience in Vendor Management and Contract Negotiation
- This individual is highly detail-oriented and must have structured thinking process
- Strong verbal, written, and interpersonal communication skills; ability to work successfully in cross-functional teams and multiple levels of both management and Vendor contacts
About VSEI
At Variscale Services and Engineering, Inc. (VSEI), we believe in the power of people, and we've built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-premises environments. With unique engineering validation and global deployment capabilities built to support data centers worldwide, VSEI helps customers streamline infrastructure for cost-effective digital transformation. At VSEI, our team members are rewarded for their contributions, and recognized for the determination, ingenuity, and precision with which they execute. If you want to help power the future of business and technology infrastructure, we have an opening for you.
What We Offer
Our competitive compensation and industry-leading benefits enable team members to focus on our mission and our customers. From healthcare and personal time-off to retirement savings and community involvement programs, VSEI's holistic benefit packages help you and your loved ones thrive. Exact benefits package based on individual role and location.
Variscale Services & Engineering, Inc. (VSEI) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. VSEI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.