Service Manager

Job Description

Job Summary: Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

About Us: O C Welch Ford Lincoln is hiring!  Work for a well-respected company that has been established for over 30 years!  Guaranteed Sunday's off (we are closed Sundays, plus another scheduled day off.)  We offer competitive pay, great benefits, lots of opportunity to grow, and a great working environment.  We are looking to add qyualified Service Manager to our team!  Our dealership offers a professional work environment and unlimited potential to earn.  We have a 4.6 Star Google rating and are conveniently located on Route 278.  We offer great pay and benefits and an excellent company culture.

* Prior Ford or Lincoln Experience is Required*

Service Manager Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO 
• 401(K)
• Compensation up to 140000.00 per year.

Service Manager Responsibilities:

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
• Spend quality time building relationships with the customers.
• Forecast goals and objectives for the department.
• Understands and ensures compliance with manufacturer warranty policy and procedure.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

Service Manager Requirements:

• Technical automotive knowledge
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Dealership Service Manager Experience required.
• Valid driver's license and clean driving record.
• Pass a background check and drug test.

O C Welch Ford Lincoln is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.