.. regain independence, you can form significant relationships with them and celebrate the successes they experience along the way. Our culture of compassion and collaboration is founded on more than just the care we provide our patients; it is expressed in the values we live. We encourage and empower each .. read more
Job Title: Service Desk Agent Location: Questa, New Mexico, On-site, Open to Re-Location
Pay: $30+/hr W2
Summary: The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
Responsibilities:
- Trouble ticketing, triage, fixes, and dispatch.
- End-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates
- Level III Support with 5-7 years experience Staffing & Scheduling of projects.
- Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility.
- Be a strategic asset that is integrated with the organization it supports.
- Risk Management Suggest and implement the best practices of Industry.
- Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
Job ID: JOB-236564
Publish Date: 19 Jul 2024
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