.. on future employers. Assistance and backup during the often uncomfortable "Marketing" phase of your search. Interview set-up, as well as interview coaching, .. impact on future employers. Assistance and backup during the often uncomfortable "marketing" phase of your search. Interview set-up, as well as interview .. read more
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
ABOUT THIS POSITION
Allstar Technologies seeks an experienced IT professional who loves delighting people and tackling complex problems. Youre passionate about helping others, skilled at troubleshooting with ease, thrive when problem solving, and committed to growth. A goal-oriented, fast-paced environment is your ideal setting, and you bring a solid technical foundation with a curiosity for technology.
Playing an essential role in service delivery for our clients, youll respond to break/fix tickets escalated from Tier 1. Youll provide essential routine systems maintenance and assist with onboarding customers on to Allstars IT managed services. Through these activities, youll build relationships with customer staff and become intimately familiar with their environment.
This position is supported by our experienced and diverse group of engineers. From day one youll be assigned a team, as well as a mentor.
WHAT YOU WILL BE DOING
Handle escalated service requests in a professional and timely manner. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Advanced remote access solution support: VPN, Terminal Services, and Citrix.
Assist your assigned team with customer onboarding projects. This includes data-gathering as well as hardware provisioning and installation.
Routine systems maintenance for clients enrolled in Allstars ITMS services.
Enter work as service tickets in ticketing system as it occurs, including entering all time and expenses.
Improve customer service, perception, and satisfaction.
System documentation maintenance and review in ticketing system.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
QUALITIES YOU SHOULD HAVE
Strong interpersonal skills: enjoy relating with staff & clients
Strong written and verbal communication
A nimbleness and flexibility in your approach to work; a willingness to adapt
Solid troubleshooting and decision-making skills
Committed professionalism: showing up on time, working hard, and no office politics
Deal maturely with the pressures of the job and take ownership over your own work
Enjoy working as a team towards a common goal
Desire for career and personal growth
Ability to flourish in a fast-paced environment.
Excellent technical aptitude, with an ability to learn quickly
Good sound judgement, confidence, and technical common sense
Comfortable providing both remote and onsite support as necessary
Typing skills to ensure quick and accurate entry of service request details
TECHNICAL QUALIFICATIONS & SKILLS REQUIRED
3+ years of experience in the IT field - must have direct hands-on IT experience
Some formal education or professional training preferred but not required with experience - associates, bachelors, and/or industry standard certifications
Advanced understanding of operating systems, business applications, printing systems, and network systems
Experience with multiple environments preferred (i.e., more than one network)
BENEFITS
Competitive salary based on experience and qualifications
Health, vision, and dental benefits included
Full on the job training & support
Fun working environment and culture
Great opportunity for advancement
About Allstar
Allstar believes in investing in our employees. We prioritize professional and personal growth while providing every employee with an opportunity for advancement.
Our culture is the centerpiece of business decisions. We take pride in fostering a professional and exciting environment.
There are no outside ownership or investors. We control our future and can build in full alignment with our values.
We are engaged in a rapidly evolving industry and Allstar is committed to continued growth.
Our goal is to scale in ways that improve quality for our team and clients pioneering approaches that let us achieve scale while furthering our mission, culture, and quality to clients.