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Job Summary
This position will support operations for Advanced Chemical Transport (ACT) related to corporate on-site environmental services. The position includes oral and written communication with client representatives, data entry, reviewing and entering work orders, generating, and recording shipping documents, Internet research, desktop publishing, scheduling, and annual reporting.
Accountabilities
This position will support operations for Advanced Chemical Transport (ACT) related to corporate on-site environmental services. The position includes oral and written communication with client representatives, data entry, reviewing and entering work orders, generating, and recording shipping documents, Internet research, desktop publishing, scheduling, and annual reporting.
Accountabilities
- Receive and prepare sales orders given by sales representatives or Clients
- Assist and provide support to sales staff
- Act as contact for accounts under $5K per year (replying to emails, responding to calls, scheduling with operations department, etc.)
- Taking incoming calls and providing pricing for small waste pick ups
- Creating and updating customer specific monthly and quarterly waste reports,
- Prepare and manage waste profiles within EnviroWare software
- Advise sales of order status when required
- Prepare and present ARM on select accounts
- Miscellaneous tasks (prepping marketing packets, creating binders, etc.)
- Assist operations department with preparation of packets
- Handle special projects on demand given by supervisor
- Establish a teaming relationship with each assigned AM and their accounts in order to:
- Free AMs from appropriate administrative tasks allowing AMs to focus on new business sales
- Provide quality communication and service to current accounts
- Act as primary service contact for accounts on roster of AMs being supported
- Manage incoming sales inquiries
- Communicate with Account Managers, Operations, and clients regarding: order status, service requirements and any issues pertinent to all
- Follow up on customer issues, deliverables, etc. (post pick up phone calls)
- Review customer invoices (invoicing within 72 hours)- Sometimes with Special Projects Only
- Sales forecasting alignment with sales including discrepancy analysis
- Prepare quotations for new wastes at existing clients (accounts
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