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Job Description Job Description Description:
Job Title: 911 Dispatcher
Location: Eddy County New Mexico
Job Type: Full-time
We are currently seeking a highly motivated and skilled individual to join our team as a 911 Dispatcher. As a 911 Dispatcher, you will be responsible for receiving and processing emergency calls from the public and dispatching the appropriate emergency services.
Responsibilities:
- Answer incoming emergency calls and obtain necessary information from callers
- Determine the nature and location of the emergency
- Dispatch the appropriate emergency services, such as police, fire, or medical personnel
- Provide pre-arrival instructions to callers, such as CPR or first aid
- Monitor and track the status of responding units
- Maintain accurate and detailed records of all calls and dispatches
- Operate a variety of communication equipment, including radios, telephones, and computer systems
- Provide excellent customer service to callers and emergency responders
Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to remain calm and composed in high-stress situations
- Strong attention to detail and ability to multitask
- Ability to work in a fast-paced environment
- Basic computer skills
- Willingness to work flexible hours, including nights, weekends, and holidays
- Must pass a background check and drug screening
Preferred Qualifications:
- Previous experience as a 911 Dispatcher or in a related field
- Knowledge of emergency medical procedures and terminology
- Bilingual in English and Spanish
We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a team player with a passion for helping others, we encourage you to apply for this exciting opportunity.
Requirements:Essential Job Functions
• Receive[DC1] and transmit telephone and radio emergency calls, as well as non-emergency calls and complaints or inquiries from the public
• Assess and appropriately respond to a caller’s emotional state
• Evaluated and prioritize calls based on urgency
• Determine the correct jurisdiction, equipment, and personnel to be dispatched
• Dispatch appropriate law, fire or emergency response personnel
• Respond to requests from emergency response personnel
• Operate two-way radios, multi-line phone and teletype systems, computers, data communications terminals and other complex communications equipment to quickly and correctly access information and respond to requests from police, fire, and EMS
• Record the nature and source of incoming and outgoing radio and telephone messages
• Study and maintain familiarity with major roads, streets, industrial plants and buildings
• Monitor multiple public safety frequencies
• Perform other related tasks and duties as assigned
Minimum Qualifications• At least 18 years of age at the time of hire
• Possess a High School diploma or GED Certificate of Completion
• Possess a valid driver’s license
• Possess current registration and proof of insurance on the vehicle (IF YOU WILL BE DRIVING ONTO POST) ? Able to legally work in the United States
• Have no felony convictions
• Have no Marijuana use in the last twelve (12) months and no other illegal drug use in the past thirty-six (36) months.
• Uncertified dispatchers must become state-certified within one year of hire, exceptions may be made due to scheduling conflicts at the NM DPS Telecommunications Academy.
• For PST II - Current NM DPS Certification (Or State Certification that meets NM DPS Reciprocity / Cert by Waver)
• Successfully complete all recruitment and selection components including, but not limited to, skills testing, oral board interviews, detailed background investigation, and the required post-offer processes: drug screen, physical and psychological evaluation.
Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability, and character to successfully perform the job will be considered.
Public Safety Telecommunicator must either possess or gain the following during the course of the PST training program and through the probationary period:
[DC1]Missing statement on reasonable accommodation, you can include it right above the first bullet point:
"Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions"