Production Support Specialist

  • Malvern
  • The Judge Group Inc.
<b>Location: </b> Malvern, PA<br> <b>Description: </b> Our client is currently seeking a Production Support Specialist <br> <br>Location: Pennsylvania (PA) or Arizona (AZ)<br> <br>Company Overview: We are a dynamic financial services firm with a strong commitment to innovation and excellence. Our fixed income trade floor relies on cutting-edge technology to drive success, and we're seeking a talented Production Support Specialist to join our team. If you're passionate about solving complex problems, thrive in a collaborative environment, and want to contribute to a fast-paced, ever-evolving business, we encourage you to apply.<br> <br>Responsibilities:<br> <ul> <li> <strong>Triage and Troubleshoot:</strong> Respond to incidents promptly, attempting to resolve issues independently. Escalate to other teams when necessary.</li> <li> <strong>Root Cause Analysis:</strong> Investigate problems by analyzing logs, databases, and applications to identify underlying causes.</li> <li> <strong>Process Automation:</strong> Develop scripts and code to automate manual processes, improving efficiency and reliability.</li></ul>Qualifications:<br> <ul> <li> <strong>Data Modeling Experience:</strong> Proficient in data modeling techniques, including analyzing large data sets and generating predictive insights. Evaluate statistical models, identify patterns, and apply algorithms to validate analyses.</li> <li> <strong>Adaptability:</strong> Quick learner who retains information effectively.</li> <li> <strong>Interpersonal Skills:</strong> Strong communication, approachability, and ability to handle stressful situations.</li> <li> <strong>Problem-Solving:</strong> Ability to trace IT workflows, analyze log files, and identify issues without necessarily needing to write code.</li> <li> <strong>Nice-to-Have Skills:</strong> <ul> <li>Experience with monitoring tools.</li> <li>Familiarity with Control-M and scripting.</li> <li>ServiceNow experience.</li> <li>AWS knowledge.</li></ul></li></ul>Additional Notes:<br> <ul> <li>This role is open to candidates with 3-5 years of experience; we're looking for someone we can groom and develop.</li> <li>The Scottsdale branch in Arizona also has availability for this position.</li></ul> <ul> </ul> <b>Contact:</b> chamilton@judge.com<br> <br>This job and many more are available through The Judge Group. Find us on the web at www.judge.com<img src="https://counter.adcourier.com/YmJnZW5lcmljLjgzMzA4LjEyNTI0QGp1ZGdlY29tcC5hcGxpdHJhay5jb20.gif">