Personal Banker I

<b>Civista Bank</b><br /><br />Description:<p><u><b>Position Purpose:</b></u></p><p>A Personal Banker I (PB I) is responsible for maintaining and building customer relationships while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The PB I also provides sales, service and operational support to the retail banking team. The PB I demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.</p><p><br /></p><p><br /></p><p><u><b>Key Accountabilities, Responsibilities and Expectations:</b></u></p><ul><li>Daily engagement of customers to build relationships. This entails processing transactions, assessing needs, recommending products, referring partners to customers, thus creating an exceptional customer experience. </li><li>Develop an expansive knowledge of products and services to fulfill customer needs; open new accounts, perform maintenance, meet cross sell goals and solve problems daily. </li><li>Dedication to daily personal growth through active learning. Adapting to new procedures and systems to grow the organization and the team.</li><li>Ensuring operational tasks are followed & completed daily.</li><li>Execute customer requests with speed and accuracy.</li><li>Maintain cash levels and outages within the parameters of the established guidelines.</li><li>Constant, consistent communication internally and externally. </li><li>Adhering to regulations, following policies and procedures to ensure safety and soundness of customers and the bank.</li><li>Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. </li></ul><p><br /></p>Requirements:<p><u><b>Qualifications, Knowledge and Skills:</b></u></p><ul><li>2-3 years of previous teller experience required.</li><li>Excellent oral, written and presentation skills</li><li>Detail oriented with the ability to work under deadlines with frequent interruptions.</li><li>High School diploma or equivalent required.</li><li>Above average knowledge of technology and willingness to adapt to new software technologies.</li><li>Ability to work under deadlines with frequent interruption.</li></ul><p><br /></p><p><u><b>Physical Requirements:</b></u></p><ul><li>Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.</li><li>Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.</li><li>Work involves lifting and moving objects up to 50 lbs.</li><li>Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.</li><li>Work involves some travel to attend meetings, training, and so forth.</li></ul><p><br /></p><p><b>Pay Transparency Nondiscrimination Provision: https://www.dol.gov/agencies/ofccp/posters</b></p><p><b>Equal Opportunity Employer EEOC M/F/D/V</b></p><p><br /></p><p><b>This Position Description is not a complete statement of all duties and responsibilities comprising this position.</b></p><p><b>Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.</b></p><p><br /></p><p><br /></p><br /><br /><img src="https://www.click2apply.net/v/LL1wnzS2EYgyLtmrkiq7NO" /><br /><br /><p>PI241830436</p>