Executive Housekeeper

Description

This job description is intended to be a broad description of duties. You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

As the Executive Housekeeper, you will lead the staff and operations of the housekeeping department and seek solutions and results that create a high-performing, safety-conscious work environment.

You will manage a team that's passionate about delivering a unique and unpretentious experience to guests of The Blake, The Blake Residences, Penthouses, Private Property Residences as well as Taos Ski Valley staff housing. The position oversees teams for the cleaning of public areas around the base area of the ski resort, including the Resort Center, LakeFork, Staff locker rooms, and other base area public areas. You contribute to the team's professionalism and performance and consciously engage with your staff members, who efficiently accomplish a combination of cleaning duties to maintain a safe, clean, and orderly property for guests and staff. As the Executive Housekeeper, you will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Job Responsibilities:

• Provide a FirstRate Guest and Owner Experience.
• Communicate with guests and staff in a professional, warm, and genuine manner.
• Conducts oneself with safety in mind and undertakes all job requirements in a manner that will guarantee a safe environment for oneself, guests, and fellow team members. Participates on the safety committee or ensures that the department is adequately represented on the safety committee.
• Acts as host or hostess to in-house guests by encouraging comments, fulfilling guests' needs, and answering guest's questions.
• Manages The Blake housekeeping department, including scheduling, recruiting, and training. The Blake Housekeeping department supports The Blake, The Blake Residences, Penthouses, Private Property Residences as well as Taos Ski Valley staff housing.
• Requires standing for long periods of time and being able to reach approximately 48 inches in height.
• Will be responsible for cleaning guest rooms and jumping in to help support the staff, as needed.
• Drives and maintains a friendly, sincere, and safety-focused service culture through consistent performance coaching and team development.
• Maintains adequate levels of product including linens, cleaning supplies, in-room products, etc. Maintains operating equipment in good order and provides for sufficient replacements.
• Works closely with engineering staff to ensure the highest level of EIWO (Everything in Working Order) in all guest rooms and public spaces.
• Conducts pre-shift staff meetings, communicating pertinent information including Company initiatives
• Develops and manages annual department budget.
• Reliable attendance on all scheduled work days.
• Performs all other related duties as assigned or requested including obeying safety policies and procedures and attending safety trainings.

Personal Skills:

• Strong personal character and commitment to Taos Ski Valley, Inc.'s Commitment and Passions.
• Strives for open, honest, and effective communication in order to build trust in our relationships with our guests and fellow employees.
• Demonstrates problem-solving skills while resolving guest concerns as well as staff conflicts.
• Keep all business confidential both on and off duty.
• Offer courteous and sincere hospitality at all times. Understand what is meant by "good customer service."
• Provide uniform, efficient, courteous, high-quality service in a clean and organized environment.
• Provides a guest experience that exceeds the guest's expectations.
• Follows training guidelines using good judgment and common sense.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with set-backs, and challenges, while working in an ever-changing environment.
• Conducts oneself with safety in mind and undertakes all job requirements in a manner that will guarantee a safe environment for oneself, guests, and fellow team members.
• Completes all assigned services by timeframes established by the Hotel General Manager and or the VP of Hospitality.

Qualifications/Knowledge:

• Must be highly detail-oriented
• Must be flexible and open to change.
• Must take constructive criticism and frequent coaching well
• Must be able to accurately follow instructions, both verbally and written
• Must be willing to ask for help and/or clarification
• Must be able to adapt to changes in policy and/or procedures as directed and offer suggestions to improve operations.
• Possess a valid driver's license and the ability to successfully pass an MVR check. Need to drive guests/staff
• Bachelor's Degree or equivalent work experience required.
• Knowledge of Microsoft Office, basic typing skills, and computer knowledge
• Fluent in verbal and written English, other language skills preferred
• Must be able to lift up to 50lbs
• Prior Hospitality experience, is required. Industry-specific experience is preferred.
• 2-years or more supervisory experience is required.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:

Must be able to be detail-oriented and stay focused overnight. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions.

Physical Demands of Position Include:

Frequently lifting up to 25 pounds and occasionally lifting up to 50-75 pounds. Frequently walking, reaching, and bending. This position will require individuals to be out in winter conditions 10-20% of the time.

Background Check:

Positions dealing with children, of a safety-sensitive and/or confidential nature, require driving, or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: Yes