Patient Services Representative

Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered in the Downtown Chicago (River North), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.

Position: Patient Services Representative (PSR)

ORG Type: Administrative

Reports to: Practice Manager

FLSA Status: Non-Exempt

Date: January 2023

Core Competencies

• Exceptional personal and professional customer service
• Effective communication and interpersonal skills
• Accurate attention to detail and organization

Roles and Responsibilities

The PSR will consistently demonstrate exemplary customer service when assisting patients and guests personally and professionally. Responsible for welcoming patients, performing service driven check-in/check-out procedures maintaining highest attention to patient privacy. The PSR will make sure that the health care setting they are working in is in accordance with regulatory standards and practices

Duties include, but are not limited to:

• Greet patients and guests upon arrival
• Answers phone calls and emails and deliver messages as needed
• Confirms and updates patient identification, demographic and insurance information
• Obtains patient consents/referrals/authorizations
• Schedules appointments as necessary and maintains an optimal scheduleby managing cancellations, changes or delays to appointment status
• Verify insurance coverage and collect payments
• Make financial arrangements and collect co-payments
• Keeps waiting area clean and comfortable
• Maintains an organized and clutter free work area
• Present treatment plan options
• Track case acceptance and coordinate follow ups
• Run reports and track other key performance indicators
• Other duties as assigned

Required Qualifications and Skills

• H.S. Diploma or Equivalent
• Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues
• Strong computer skills
• Highly organized with excellent communication skills (both written and oral)
• Willing to serve the Practice with a flexible schedule

Preferred Qualifications and Skills

• Associate's degree
• Previous experience in a dental/healthcare setting
• Working knowledge of medical terminology

Physical Demands

Ability to sit, stand or walk for extended periods

Ability to wear a facemask for long durations

Work Environment

Work will be completed at a dental practice