Front Desk Supervisor - Growth Opportunity!

Description
Are you an ambitious professional with a passion for hospitality and robust Front Desk experience? Do you see yourself growing into a Front Office Manager and eventually an Assistant General Manager and Real Estate broker? At Falcon Point, managed by East West Hospitality, we are seeking a driven and career-minded individual who is ready to take the next step in their hospitality career. As a Front Desk Supervisor, you will have the opportunity to develop your leadership skills, contribute to the success of our property, and pave the way for your future advancement within our organization.
This is a leadership growth position with the potential for advancement. If you are a self-starter with a desire to grow in the hospitality industry, highly organized, able to prioritize and lead teams in a professional manner, driven to achieve owner satisfaction and drive guest loyalty, and capable of getting along with diverse personalities while promoting a team atmosphere, we would love to meet you!
Falcon Point is a 58-unit Vacation Ownership property situated next to beautiful Nottingham Lake in Avon, CO. We are looking for a motivated Front Desk Supervisor to support the General Manager in ensuring the efficient and profitable operation of the property.
Duties Include :
Front Desk operations involve supporting the General Manager in overseeing operations to ensure a seamless guest experience from check-in to check-out, continuously improving guest, owner, and employee satisfaction. Responsibilities include addressing guest requests and complaints positively, providing professional follow-up responses, and maintaining effective relationships with all departments to resolve issues. Additional duties involve managing financial tasks, handling mail and packages, ordering and tracking supplies, collaborating with the Owner's Relations and Reservations departments, and being on-call as needed.
Supervisory responsibilities include overseeing the front desk operation and ensuring adherence to resort policies. The role involves leading by example, building morale, maintaining high standards, creating schedules to ensure proper staffing, and adjusting staffing based on business levels.
Start Date: Open
Employment Status: Full Time, Year Round
Pay Rate: Front Desk Supervisor $24.50 -$26.50 per hour, dependent on experience
Schedule: Varies depending on business demand, includes weekends and holidays and on call
Minimum Requirements
Successful candidates will have at least two years of experience in hospitality or customer service in a Front Desk role, with prior leadership experience in hospitality preferred. A four-year college degree is preferred but not required. Candidates should demonstrate effectiveness in guest contact and problem resolution, be comfortable managing multifaceted projects alongside daily responsibilities, and possess excellent organizational and time-management skills. The ability to interact tactfully and professionally with owners, guests, board members, and the public is essential, along with computer proficiency and knowledge of Microsoft Office and the RDP Reservations System preferred.
Benefits & Perks:
On-site parking in the heart of Avon year-round! Health Insurance - Choose from three plans! Dental and Vision - Two plans available;50% off 30-day ECO Bus pass; Voluntary Benefit Coverages; Life Insurance; Winter Incentive Program (EPIC Merchant Pass or equivalent End of Season Bonus; dependent on start date);401(K) Plan with discretionary employer match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces; Corporate Discounts with Perk Spot; Sabbatical Program;$500 Referral Program; Employee Assistance Program.
Why East West Hospitality :
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
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