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Job Description Job Description
At Cape Ann Savings Bank we are a full-service community bank. We are seeking to hire an experienced Operations Associate to perform various monitoring and processing tasks related to the day-to-day deposit operations of the Bank.
Responsibilities:
- Monitor and address ACH and Check matters including unposted items, stop payments, insufficient items, returns, reclamations, and chargebacks.
- ATM/Debit card matters including but not limited to card orders, maintenance, hot cards, PIN reorders/changes, reconcilement, and fraud.
- All aspects of wire transfers.
- All aspects of levies, garnishments, and subpoenas
- Digital banking platforms including online banking, mobile banking, bill pay, and telephone banking.
- Customer correspondence including in-person, telephone, email, and mail
- All other duties as assigned.
Required Skills:
- Excellent communication skills
- Thorough understanding of bank products and services
Education:
- High school diploma or equivalent is required.
- Previous experience in Deposit Operations preferred.
Cape Ann Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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