Office Administrator

Full job description {#full-job-description tabindex="-1"} Overview Are you someone with a background in customer service, eager to broaden your skill set and grow with a reputable company? Wagner Roofing & Construction Solutions is looking for a dedicated and reliable full-time Office Administrator to join our team! As the Office Administrator, you will collaborate closely with the Account Manager and Sales Team to craft the initial impression of our brand to our esteemed clients. Your role would be pivotal in ensuring that customers receive exceptional care across all communication channels. Additionally, you will coordinate the Sales Team's appointments based on the specifics of each customer's inquiry. Position Requisites The Office Administrator position requires the following knowledge, experience, and skills: Customer Service Scheduling CRM Knowledge Proficiency in Office 365 Time Management Detail-oriented Mindset Strong Organization and Communication Skills Attentive Documentation Skills Conflict Resolution Skills Multi-Tasking Abilities Position Responsibilities The Office Administrator comes with the following responsibilities: Receptionist Duties:? Greeting customers as they enter the office Answering and directing inbound calls to the proper party according to circumstance (take detailed messages if party is unavailable) Provide general information about services and products of Wagner Roofing & Construction Solutions Communicate effectively and professionally using proper grammar---both orally and in writing De-escalate high-stress situations Appointment Scheduling/Lead Generation Duties: Answer inbound calls and make outbound calls regarding setting appointments with designated script Create and maintain contacts in CRM including thorough details of the job Communicate with leads and maintain relationships through various communication platforms (i.e. Facebook, Email, Messaging, Calls) Assign appointments to Sales Department accordingly in CRM Use rehash script to reach out to future follow-up leads and track communication in CRM Office Assisting Duties: Maintain a clean workspace and lobby Retrieve daily mail and scan/upload bills, invoices, and other important documents to accounting email Send thank you cards to past customers Assist Account Manager with mailing invoices on occasion Employment Terms The Office Administrator have a schedule of 40 hours per week, working Monday through Friday from 8:00 AM to 5:00 PM at our office. If you are ready to join a team that values integrity and confidence, and where your contributions truly matter, we would love to hear from you. Apply today and take the next step in your career with Wagner Roofing & Construction Solutions. Job Type: Full-time Pay: From $17.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to Commute: Defiance, OH 43512 (Required) Ability to Relocate: Defiance, OH 43512: Relocate before starting work (Required) Work Location: In person