Medical Assistant

Position Summary:
Perform clinical and certain administrative duties under the direction of a provider. This position requires interaction with patients in a courteous, helpful and compassionate manner. Clinical duties include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, administering IV fluids, EKGs, PFTs, UAs, PPD, vaccinations and injectable medications as directed by the provider. Administrative duties include scheduling appointments, requesting and sending medical records, addressing voicemail messages and mail as directed by the provider (copying, faxing, etc.).
Minimum Qualifications: High school diploma or equivalent. Certified Medical Assistant Certification from an accredited teaching establishment is preferred; 12 months to 2 years of related work experience is preferred.
Job Specific Functions:
1. Stage patients in preparation for patients to see provider according to provider protocol.
2. Record vital signs on all patients at every visit according to practice and provider protocol.
3. Update all patient medications (including OTC medication, vitamins and supplements) in the medication history at each visit.
4. Perform needed immunizations, preventive services and administer screening tools (i.e. alcohol and depression) according to practice standing orders.
5. Perform patient-related tasks as directed by practice providers.
6. Track imaging and lab tests until all results are received. Provide results to clinicians (per practice protocol) and make certain results are logged into the patient’s medical record.
7. Ensure that patient medical records are up to date with information on specialist referrals, consults, hospitalizations, ER visits and community organization related to their health.
8. Provide clinical advice to patients by phone or email per practice protocol.
9. Ensure all needed medical records are available to provider prior to patient’s office visit.
10. Provide copy of clinical summary to patients.
11. Support patients and families in self-management, self-efficacy and behavior change.
12. Communicate with patients and families in an effective, patient-centered manner, utilizing techniques such as motivational interviewing and the teach-back method. Perform administrative duties as directed, including but not limited to, scheduling appointments and coding visits for insurance purposes.
13. Attend staff meetings and complete continuing education or training as required by practice.
14. Coordinate with other team members to provide exceptional patient service.
15. Serve on quality improvement projects/teams as designated.
16. Maintain strictest confidentiality, adhering to all HIPAA guidelines and regulations.
17. Perform other duties as assigned.