Leasing Agent

The Leasing Agent reports to the Property Manager and supports the leasing operations and financial performance of an assigned apartment community.  Primary responsibilities include interacting with prospective residents, securing lease agreements and maintain positive resident relations.  Initiates the verification process to qualify prospective residents.  Communicates lease expirations and facilitates lease renewals.  Assists with property marketing activities.
Duties and Responsibilities:

• Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property. 
• Responds to phone and email inquiries from prospective residents.  Applies sales techniques to schedule tours of the property.  Meets with prospective residents and checks the availability of units based on preferences and budget.
• Collects required information from prospective residents to qualify residents for a lease.  Completes all forms and data entry associated with leasing activities.
• Notifies prospective resident of approval or disapproval.  Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments.  Assists new residents with the move-in process.
• Prepares and maintains a file for each resident according to policy and procedures. 
• Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
• Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents.  Contacts prospective residents by phone to market the property and schedule tours.    
• Receives and corresponds with residents regarding service or other needs.  Prepares work orders for service and triages requests to staff members as appropriate.  Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.  
• Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
• Adheres to a varied work schedule, including weekends, as required to be available to current and prospective residents.   
• Attends and participates in training programs.
• Performs other related duties as assigned to meet the needs of the business . 

Knowledge, Skills, and Abilities:

• Sales knowledge, skills and abilities to sell products and services to new and existing customers.
• Customer service skills and conflict resolutions skills to overcome objections and resolve issues.
• Skill and ability to clearly and concisely communicate verbally and in writing.
• Organizational skills to maintain records and schedules.
• Knowledge of apartment management laws and regulations at the federal, state, and local levels.
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint).
• Ability to maintain confidentiality and maintain appropriate discretion.

Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 

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