.. experience on the online learning platform; Work through the hundreds of weekly cases and address participant needs quickly, thoroughly, accurately, and professionally; Accurately identify, troubleshoot, and flag issues as they occur; Promptly escalate more complex problems to appropriate internal team .. read more
[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental & vision / 401k / WFH stipend / Ability to work on the weekends - As a Customer Experience Agent you'll: Handle support requests over phone and email; Help Ramp maintain an industry leading satisfaction rate with their customers; Bring insights into how Ramp can improve their product; Learn the Ramp Platform inside and out to maximize effectiveness with customers; Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid customers...Hiring Fast >>
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