Housing Operations Manager

POSITION OVERVIEW 

The Housing Operations Manager assists the Housing Director in planning, managing, directing, and coordinating the activities and operations of the Housing Department and Blaine County Housing Authority (BCHA). This position supervises other staff and contractors. The work is performed under the direction of the Housing Director. 

Essential Functions  

• Oversees daily operations within the Housing Department and provides administrative direction to others;  

• Assists in the implementation and development of Department services by coordinating and facilitating programs and projects with other departments, outside agencies or organizations; 

• Oversees the IT, office, finance, contracts, data, and document management;  

• Assists in creating a positive and supportive work environment; establishes a culture of teamwork and communication;  

• Participates in the development and administration of the Department's budget;  

• Assists in personnel selection, training (for staff and Board), performance evaluations, performance management, and disciplinary actions; 

• Develops annual periodic reports concerning departmental operations; reviews and evaluates the quality of services and programs; 

• Manages staff workload and monitoring system for compliance, application and leasing and sale procedures; Assists staff as needed; 

• Provides assistance to the City Council and BCHA Board by preparing and presenting staff reports and other necessary correspondence when needed; oversees BCHA Board meeting agenda development; 

• Manages updates to - and develops - policies, procedures, and forms to ensure the effectiveness of housing operations, to provide the highest standard of service to housing residents and to comply with relevant/changing BCHA, grantor, and HUD rules and regulations; disseminates information to subordinates regarding policies and procedures; ensures a thorough understanding of information disseminated; 

• Manages outreach efforts, including logistics for community education, quarterly meetings, newsletters, and events, and works with community engagement team on social media and website; 

• Manages communications, including responses to public inquiries; 

• Monitors local government agendas and notifies relevant staff of housing-related agenda items; 

• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.   

Qualifications  

• Knowledge of principles and practices of program development and administration; 

• Knowledge of principles and practices of budget preparation and administration; 

• Knowledge of organization and management practices as applied to the analysis and evaluation of programs, policies, and organizational needs; 

• Knowledge of principles and practices of effective supervision; 

• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; 

• Excellent time management, organizational, and planning skills in a fast-paced, dynamic, and start-up-like environment; 

• Ability to gain cooperation through discussion and persuasion; 

• Ability to select, lead, supervise, train, and evaluate assigned staff; 

• Ability to communicate effectively orally and in writing; 

• Ability to establish and maintain cooperative working relationships with individuals and groups who come from diverse backgrounds and represent members of the public, coworkers, and/or vendors; 

• Ability to bring others together and reconcile differences. 

Acceptable Experience and Training  

• Bachelor’s degree in public administration, business administration, finance, or a related field; 

• Four (4) years’ experience in public or nonprofit administration;  

• Intermediate level knowledge of Office 365 (Outlook, Word, Excel, Sharepoint); 

• Intermediate level ability to systematically maintain documents and data, including tracking communications and decisions (such as through a Customer Relationship Management system like Salesforce); 

• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the duties of this job.  

Licenses and Other Requirements 

• Valid Idaho driver's license with an acceptable driving record; 

• Applicants must be able to pass a background check. 

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