Guest Experience Coordinator

Position Summary
The Guest Experience Coordinator acts as the first impression of the SDSU Foundation and is responsible for providing a positive experience to all guests, donors, event attendees, and meeting participants. This service-oriented role greets the public in person and on the phone with a positive attitude reflective of the SDSU Foundation’s values and desire for excellence. This individual provides administrative and clerical support for the SDSU Foundation to ensure effective and efficient operations.  This position plays an instrumental part in the SDSU Foundation’s success, positively reinforcing our organization’s mission, vision, and values through engagement and communication of key stakeholders.

Essential Duties and Responsibilities
Create Positive First Impressions

• Greet guests in person and on the telephone, provide general information, answer questions, and direct individuals to the appropriate party as necessary.
• Maintain overall appearance and functionality of the office to include reception area, conference rooms, and other public spaces.
• Provide and arrange refreshments for guests and meeting attendees.

Office Management and Administrative Assistance

• Ensure front desk is staffed during assigned shifts. Shifts typically occur during standard business hours (7:45 am - 5:15 pm Monday - Friday), though evening and weekend events are possible when needed.

• Sort and distribute mail.
• Reserve conference rooms and distribute accurate signage.
• Maintain postage equipment and mail inventory as necessary.
• Manage and maintain office supply inventory.
• Provide administrative support to the organization as necessary.

Other Duties

• Other duties may be assigned to meet the organization’s needs.

Education and Previous Experience
Associate or bachelor’s degree is preferred but not required. Two or more years of professional experience in a related field (such as communications, administrative support, customer service, or guest reception) is recommended.

Additional Qualifications
Qualified individuals will possess the following:

• A high level of interpersonal skills, both in person and by phone, to handle sensitive and confidential situations with varied internal and external constituencies.
• Customer service skills requiring clear communication in person, on the phone, and in writing are essential.
• A high level of integrity, including ability to treat confidential information with discretion.
• Ability to be organized and resourceful to locate and compile information and accomplish projects with minimal supervision.
• Consistent attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to work independently as well as in a collaborative team environment with professional demeanor, self-reliance, and resourcefulness.
• Dependability and punctuality.
•  High energy, positive attitude, and high degree of initiative.
• Proficient experience using the most recent versions of computer software applications including word processing, spreadsheets, database and presentation software (i.e. MSWord, Excel, Outlook, PowerPoint).

Typical Physical Demands
Requires sitting, standing, bending, reaching, and some lifting. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office and/or clerical equipment. Requires normal range of hearing and vision.
Employee Statement of Understanding
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Regular attendance is required in this job. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The SDSU Foundation is an Equal Opportunity Employer.
 

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