Front Desk Agent Full Time

  • Brookings
  • Ocean Suites Motel
Job Description Job Description Please note an applicant will only be considered if they currently live within 15 miles of the Brookings/Harbor, Oregon area.  If you do not currently live here and have a place of residence, please submit your application after you have made the move. Thank you

Hours
Monday and Tuesday 8 a.m. to 5 p.m.
Wednesday through Friday 8 a.m. to 2 p.m.
We are looking for someone who, from time to time, is able to pick up an extra shift or swap shifts should the need arise.

Benefits/Perks
  • tuition assistance for college students
  • up to 40 hours paid time off per year
  • paid on-site lunch
Tasks and Responsibilities include but are not limited to:

  • handling all aspects of the reservation process
  • assisting guests
  • opening the office
  • processing payments
  • completing daily settlements
  • cleaning the office areas
  • coordinating with housekeeping regarding room status and room/guest needs
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
Required Knowledge/Skills/Job Qualifications:

  • Minimum of 12 consecutive months working as a motel front desk or in a very busy office/call center within the past 3 years
  • must have very neat handwriting
  • basic computer skills - Microsoft Office (version 2019 or later) or Google Workspace programs***
  • excellent customer service and problem-solving skills
  • basic math and English skills***
  • able to type a minimum of 30 wpm with 95% accuracy or higher***
  • Spanish helpful but not required
  • friendly, pleasant phone voice
  • ability to deal calmly and politely with difficult people and difficult situations
  • ability to work well in high pressure situations
***Tests will be given in these areas during your interview)