Generator Service Manager

Generator Service Manager
Are you looking for fantastic income growth? A job with a team that truly values you and your skill? Great job stability? If so, look no further, this is the company for you!

As the Generator Service Manager, you will be leading and coaching a team of field technicians under your supervision. Your primary responsibilities include developing technician growth plans in technical aptitude and customer service, as well as achieving established goals. You will be responsible for ensuring policies and procedures are followed to meet company profit objectives and directives. Additionally, you will be responsible for maintaining coordination between the office and the field. Success in this position requires a strong ability to work as part of a team, think creatively and critically, and genuinely embody our Core Values of a hard work ethic, strong values, vision, teamwork, communication, positivity, and logical thinking.

Location: Romeo, MI

What We Offer:

• Competitive pay - $85K - $100K annually
• Year-round work
• Company paid Medical, Dental and Vision Insurance – up to $1,500 per month
• 401(k) participation
• Paid holidays
• PTO – one week vacation upfront
• Positive and professional team atmosphere

Responsibilities:

• Supervise and lead Service Technicians (sales, service, install)
• Directly responsible for recruiting, interviewing, training, managing and evaluating field technicians.
• Conduct ride a longs with technicians and provide feedback.
• Ensure all repairs and installs are completed to the highest quality standards and, if necessary, all permits are obtained.
• Communicate and monitor goals
• Manage work load and schedules to best utilize manpower and maximizes profits
• Assist technicians with issues while in the field
• Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
• Manage and stay within departmental budget
• Achieve budgeted gross margin
• Meet or exceed all company goals
• Maximize lead opportunities, retain and grow clients .
  • Manage inventory, equipment and service fleet
  • Review, approve new products and services
  • Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
  • Carry out additional duties assigned by the General Manager

Expectations:

• 8-10 hours per day – Ability to work more than 40 hours a week.  It is recommended to start when your team does and be here when they return.
• Always maintaining the highest level of readiness- able to respond quickly to opportunities.
• Always Maintaining proper uniform and truck appearance- set the example.
• Be available within 15 minutes by phone at all times, other than scheduled vacations or holidays.
• Maintaining a weekly revenue at or above goal.
• Debrief each technician daily. This is a coaching opportunity.
• Immediately respond to customer complaints or concerns, handling the issue the same day.

We are an equal opportunity employer
 

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