Full Time Front Desk Supervisor

The Red Lion Inn is a leader in the hospitality industry, dedicated to providing exceptional service and unforgettable experiences to our guests. We belief in fostering a collaborative and inclusive work environment where each team member is valued and empowered to succeed.

Job Summary: 

We are seeking a motivated and detail-oriented Front Desk Supervisor to join our dynamic team.  The successful candidate will oversee front desk operations, ensuring a smooth and efficient guest experience. This role requires strong leadership skills, excellent communication abilities, and a commitment to customer service excellence.

Key Responsibilities:

• Supervise and support front desk staff in daily operations, including check-in/check-out processes, reservations, and guest inquiries.
• Train, mentor, and evaluate front desk team members to maintain high service standards.
• Handle guest complaints and issues promptly, resolving them to ensure guest satisfaction.
• Monitor and manage room inventory, ensuring accurate and efficient allocation of rooms.
• Coordinate with other departments to ensure seamless guest experiences.
• Implement and maintain front desk procedures and policies to enhance efficiency and service quality.
• Prepare and manage shift schedules, ensuring adequate staffing levels at all times.
• Perform administrative tasks such as reporting, record-keeping, and inventory management.
• Maintain a professional and welcoming atmosphere.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management or related field is preferred.
• Proven experience in a supervisory role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizations and multitasking abilities.
• Proficient in using hotel management software system.
• Ability to handle stressful situations with a calm and professional demeanor.
• Customer service-oriented with a passion for helping others.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive Salary
• Health, dental, and vision insurance
• 401k with match
• Paid time off and holidays
• Tuition reimbursement
• Childcare reimbursement