.. uConnect customers via internal ticket queue; Troubleshoot and escalate issues to relevant functional teams or account owners; Maintain high standards for response and resolution times, ensuring user satisfaction; Collaborate with the Support Team to share trends, insights, and improve the overall user .. read more
[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $85K per year / Health, dental, vision, life, and disability / 401k match / PTO / 9a-5:30p / Home office stipend - As a Customer Support Specialist you'll: Answer user questions and requests over chat, email, and phone; Teach customers how to use the product, and translate user confusion into product suggestions; Work with the Product and Engineering teams to find and squash bugs; Identify and implement processes to make your job more efficient; Create and sustain warm relationships with users...Hiring Fast >>
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