.. customers via internal ticket queue; Troubleshoot and escalate issues to relevant functional teams or account owners; Maintain high standards for response and resolution times, ensuring user satisfaction; Collaborate with the Support Team to share trends, insights, and improve the overall user experience; .. read more
[Call Center / Remote] - Anywhere in US / Competitive pay - As a Customer Service Rep you'll: Monitor phone queue to ensure proper coverage is maintained at all times; Respond to emails and live chat in a way that reflects the brand voice; Properly inform customers of order status and product availability; Use product knowledge to suggest items to customers and properly inform them on product choice; Maintain all quality, productivity, reliability and sales performance standards...Hiring Fast >>
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