.. escalate issues to relevant functional teams or account owners; Maintain high standards for response and resolution times, ensuring user satisfaction; Collaborate with the Support Team to share trends, insights, and improve the overall user experience; Review documentation and flag opportunities for .. read more
[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Benefits / Equipment provided - As a Customer Care Rep you'll: Answer technical support tickets via email, chat, Screen shares (Live troubleshooting), and phone; Communicate with customers in a professional and empathetic manner; Provide timely and accurate customer feedback; Manage multiple tickets and tasks at one time; Collaborate with engineering and product teams to solve more complex issues; Document customer interactions and maintain customer records in Talkdesk's CRM system...Hiring Fast >>
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