.. Support and Maintenance* 1) Participate in end user downtime activities, both preparatory and actual downtime events, developing tools and support structures to enable users to utilize manual processes and then migrate back to the application when online. 2) Monitor all issue and service request tickets .. read more
*Job Summary*
The Applications Analyst is a subject matter and design expert for their designated application(s). They must possess knowledge as to how the application functions, is designed, its core workflows and general maintenance. They are responsible for researching, planning, coordinating and recommending software and system choices to meet the organization’s operational/business requirements. The Analyst should be familiar with the software development life cycle (SDLC). This involves tasks that include project planning, analysis, design, build, implementation and support. Analysts must gather all relevant information associated with a problem or proposed design, identify system requirements with customer input, develop options and alternatives, create a suggested solution and then evaluate the flow, design and output of that solution with customers and colleagues.
*Essential Functions:*
* Application Design, Development and Validation:
1) Demonstrate application/business analysis skills by understanding all relevant data, processes or information relative to a problem/design, identify the relationships between these points and evaluate the impacts a design/change imparts on users, other applications, etc.
2) Document current and proposed data flows within your application(s) as well as with other systems or interfaces.
3) Exhibit the ability to: define the plan of work, discover current data elements and possibilities, assess those elements and possibilities, and create a written specifications/requirements.
4) Collaborate/work with stakeholders and customers to identify and document key business requirements for application.
5) Develop application functionality to address user requirements and that integrates well with other components/functions of the application.
6) Gain an understanding of all relevant data and event interfaces between assigned applications and other applications it interacts with regularly.
* *Quality Assurance/Testing:*
1) Understands and coordinates with other individuals and analysts for testing functions including unit testing, integration testing and interface testing.
2) Can independently build and execute a test plan.
* *Communication and Documentation:*
1) Capably share and articulate your application design and requirements findings with your peers, stakeholders/customers and managers.
2) Effectively tailors communication for the audience; articulates technical issues in a clear and concise manner.
3) Produces written documentation that records proposed design and changes for peers and customers.
4) Regularly initiates and communicates issues and concerns to stakeholders, peers and managers.
5) Utilize established document structures and tools to create requirements documents, tip sheets and other materials.
* *Technology Foundation: *
1) Addresses hardware needs and engages appropriate teams to troubleshoot hardware peripherals.
2) Follows established change management, maintenance and upgrade processes.
3) Understand planned and unplanned downtime procedures.
4) Requests vendor changes and support of application per policies.
* *Application Support and Maintenance*
1) Participate in end user downtime activities, both preparatory and actual downtime events, developing tools and support structures to enable users to utilize manual processes and then migrate back to the application when online.
2) Monitor all issue and service request tickets, including meeting service level agreements for communication and closure via service level agreements; this includes a regular review and prioritization of issues weekly or via another identified time standard.
3) Provide after hours and weekend on call support services as required for assigned application(s).
4) Provide mechanisms for user reporting of application and system deficiencies as well as system improvements.
5) Assure application changes impacting user workflows are communicated and understood by recipients.
6) Provide customer service by exhibiting empathy, patience, respect and a positive attitude; actively listen to customer concerns and address them honestly and objectively.
* *Vendor Management:*
1) Communicate with application vendor on issues requiring their support or intervention
* *Application Maintenance: *
1) Be knowledgeable of all system environments associated with application, their purpose and when they are updated/changed.
*Education*
*
Bachelor’s degree in computer science, business management or a clinical profession (nursing, laboratory science, pharmacy, etc.) preferred.
*Experience/Training*
*
Serving in an analyst or computer system support (five years) preferred. Experience in and knowledge of health system operations (five years) preferred.
*License/Certifications*
* Must maintain Epic certification, required within ninety (90) days of completing training for certification testing, employees will be given three chances to pass each certification test.
* Application coordinators will gain in-depth knowledge of software by attending training at Epic and completing application certification projects and tests.
Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.
#INDADMIN
Job Type: Full-time
Pay: $31.77 - $47.66 per hour
Benefits:
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* Day shift
Work Location: In person
The Applications Analyst is a subject matter and design expert for their designated application(s). They must possess knowledge as to how the application functions, is designed, its core workflows and general maintenance. They are responsible for researching, planning, coordinating and recommending software and system choices to meet the organization’s operational/business requirements. The Analyst should be familiar with the software development life cycle (SDLC). This involves tasks that include project planning, analysis, design, build, implementation and support. Analysts must gather all relevant information associated with a problem or proposed design, identify system requirements with customer input, develop options and alternatives, create a suggested solution and then evaluate the flow, design and output of that solution with customers and colleagues.
*Essential Functions:*
* Application Design, Development and Validation:
1) Demonstrate application/business analysis skills by understanding all relevant data, processes or information relative to a problem/design, identify the relationships between these points and evaluate the impacts a design/change imparts on users, other applications, etc.
2) Document current and proposed data flows within your application(s) as well as with other systems or interfaces.
3) Exhibit the ability to: define the plan of work, discover current data elements and possibilities, assess those elements and possibilities, and create a written specifications/requirements.
4) Collaborate/work with stakeholders and customers to identify and document key business requirements for application.
5) Develop application functionality to address user requirements and that integrates well with other components/functions of the application.
6) Gain an understanding of all relevant data and event interfaces between assigned applications and other applications it interacts with regularly.
* *Quality Assurance/Testing:*
1) Understands and coordinates with other individuals and analysts for testing functions including unit testing, integration testing and interface testing.
2) Can independently build and execute a test plan.
* *Communication and Documentation:*
1) Capably share and articulate your application design and requirements findings with your peers, stakeholders/customers and managers.
2) Effectively tailors communication for the audience; articulates technical issues in a clear and concise manner.
3) Produces written documentation that records proposed design and changes for peers and customers.
4) Regularly initiates and communicates issues and concerns to stakeholders, peers and managers.
5) Utilize established document structures and tools to create requirements documents, tip sheets and other materials.
* *Technology Foundation: *
1) Addresses hardware needs and engages appropriate teams to troubleshoot hardware peripherals.
2) Follows established change management, maintenance and upgrade processes.
3) Understand planned and unplanned downtime procedures.
4) Requests vendor changes and support of application per policies.
* *Application Support and Maintenance*
1) Participate in end user downtime activities, both preparatory and actual downtime events, developing tools and support structures to enable users to utilize manual processes and then migrate back to the application when online.
2) Monitor all issue and service request tickets, including meeting service level agreements for communication and closure via service level agreements; this includes a regular review and prioritization of issues weekly or via another identified time standard.
3) Provide after hours and weekend on call support services as required for assigned application(s).
4) Provide mechanisms for user reporting of application and system deficiencies as well as system improvements.
5) Assure application changes impacting user workflows are communicated and understood by recipients.
6) Provide customer service by exhibiting empathy, patience, respect and a positive attitude; actively listen to customer concerns and address them honestly and objectively.
* *Vendor Management:*
1) Communicate with application vendor on issues requiring their support or intervention
* *Application Maintenance: *
1) Be knowledgeable of all system environments associated with application, their purpose and when they are updated/changed.
*Education*
*
Bachelor’s degree in computer science, business management or a clinical profession (nursing, laboratory science, pharmacy, etc.) preferred.
*Experience/Training*
*
Serving in an analyst or computer system support (five years) preferred. Experience in and knowledge of health system operations (five years) preferred.
*License/Certifications*
* Must maintain Epic certification, required within ninety (90) days of completing training for certification testing, employees will be given three chances to pass each certification test.
* Application coordinators will gain in-depth knowledge of software by attending training at Epic and completing application certification projects and tests.
Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.
#INDADMIN
Job Type: Full-time
Pay: $31.77 - $47.66 per hour
Benefits:
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* Day shift
Work Location: In person