End User Admin (Audio Visual Tech)

<b>JOB SUMMARY:</b><p>Medline is seeking a mid-level Audio Visual Technician to join our Enterprise Collaboration Team. You will support A/V systems and events at our locations in Northern Illinois. The Audio Visual Technician will respond to end user meeting support requests and resolve A/V incidents. Support will be generally focused on the Northfield and Mundelein offices, but will occasionally respond to support requests at our branch locations in Grayslake, Waukegan and Libertyville.<p>This is a "hand-on" position. The Audio Visual Technician will be heavily involved in all aspects of our A/V team: Event planning, technology selection, coordinating with end-users, working with vendors, collaborating with other Medline teams, and installing A/V systems. We are a highly collaborative and entrepreneurial organization. The ideal candidate will be ready to hit the ground running on day one.<p><b>CORE JOB RESPONSIBILITIES:</b><p><ul><li>Conduct Preventive Maintenance checks on A/V systems.</li><li>Support VIP meetings with A/V setup and monitoring.</li><li>Setup and operate equipment for town halls, department meetings, and other large events.</li><li><strong>Provide basic troubleshooting and break-fix repairs to A/V equipment including AMX touch-panels and routing systems, Crestron A/V systems, displays, microphones, projectors, video conference endpoints, as well as portable A/V equipment.</strong></li><li>Set/Operate/Strike all A/V equipment needed for events requiring portable equipment.</li><li>Develop a deep understanding of signal flow of existing systems. Be able to determine the quickest possible resolution to get customers up and running during an equipment failure. </li><li>Conduct special projects throughout the year. Project completion will improve the A/V user experience for end users. Special projects may include major updates to A/V infrastructure, exploring and/or implementing new technologies, and other projects as assigned.</li><li>Maintain and develop an understanding of A/V signal routing, programing, and diagnostic actions.</li><li><strong>This is an onsite position with some limited work-from-home opportunities. </strong></li></ul><p><b> Education </b><br /> <ul><li> Bachelor's degree in computer science or equivalent experience/certification. </li> </ul><b> Relevant Work Experience </b><br /><ul><li>Knowledge of A/V operation, diagnostics, and real-time break-fix strategies. </li> <li>General knowledge of basic networking concepts and desktop troubleshooting. </li> <li>Installation and wiring experience with both large and small A/V systems. </li> <li>Configuring AMX and Crestron devices is helpful. </li> <li>Teams and Zoom administration a plus. </li> </ul> <img src="https://ars2.equest.com/? response_id=4b77babf24217c74a5857b0eba52e476&view" alt=" " width="1" height="1"/>