Customer Specialist

Headquartered in Ann Arbor, Michigan, Cayman Chemical Company supplies scientists worldwide with the resources necessary for advancing human and animal health. We offer a vast product catalog that is constantly growing to meet the needs of our clients. Additionally, we provide service programs that include comprehensive solutions to drive clients' projects to completion.

Our mission is to make research possible. That starts by employing a talented and highly qualified group of experts that develop the tools to support research scientists.

Currently, we are looking to add a Customer Specialist (8:30 AM to 5:00 PM SHIFT) to the team:

Responsibilities and Duties:

• Process and bill orders received by phone, fax, email, website, and mail
• Maintain accurate and detailed records of client history: interactions, transactions, inquiries, complaints, comments, and plans of action
• Set up new customer prepay accounts
• Maintain weekly international shipments to assigned distributors
• Promptly handle incoming calls from current and prospective clients
• Remain aware of product back orders and special orders
• Act as a liaison between various departments
• Observe safety, security and regulatory procedures
• Maintain compliance with all company policies, plans and procedures

Requirements:

• Education: Associate degree preferred
• Experience: 2 years (customer service related)
• Computer Skills: Microsoft Office Suite (Outlook, Word, Excel)
• Ability to prioritize tasks, be organized, and pay attention to detail
• Ability to work independently
• Availability to work on-site in Ann Arbor during normal business hours
• Demonstrate Cayman's Core Values - Integrity, Collaboration, People, Learning, and Excellence

What we Provide:

• Competitive compensation
• Medical, dental and vision insurance
• Generous paid time-off ( 4 weeks ) for vacations, sick and/or personal reasons
• Over 10 paid holidays per year, including the week of 12/24 through 1/1
• 401(k) plan
• Tuition Reimbursement and Student Debt Payment Program
• Life and disability insurance plans
• Flexible spending accounts for medical and dependent care (FSA)
• Fun employee events all year long
• Flexible work schedules
• Employee assistance program
• Casual dress
• Onsite Gym Facility