Customer Service Rep

Hoffmaster Group Inc, an industry leader producing the most complete line of specialty disposable tabletop products for over 70 years, is currently seeking a Customer Service Rep to join our Foodservice team in Oshkosh. Hoffmaster competes in three distinct business segments – Foodservice, Consumer, and E-Commerce. Our products can be found in thousands of retailers, restaurants, hotels, and more. As a customer centric company, we strive to deliver innovative solutions to both our customers and the ultimate end users of our products. This Innovation is a key part of what we do here at Hoffmaster, and we continue to drive the industry forward by investing in our employees and state-of-the-art technology.

The Customer Service Representative is the voice of the company serving our extensive customer base, spanning from Fortune 500 distributors to small businesses across North America. Bring your extensive product and operational knowledge to the customer and internal divisions through order management, addressing logistical challenges and issue resolution.

Essential Job Duties :

• Manage customer and internal inquires relating to orders, shipments, and inventory through electronic and telephonic communication.
• Proactively address supply chain issues by communicating the issue and offering alternative solutions to the customer base.
• Reviews and processes customer orders and/or returns following all internal and customer-based specifications.
• Supports supply chain efforts by communicating product availability with forecasting, production planning, marketing and/or sales.
• Facilitates logistical planning through ongoing communication with internal and external shipping departments and carriers.
• Maintains customer information systems, ensuring they are up to date with contact information and processing specifications.
• Is the informational hub, bringing all internal and external divisions work together for the processing of custom product orders.
• Additional duties as required to serve the needs of our customer base.

Job Specifications :

• High School Diploma or GED Required
• Three or more years of customer service in an office environment is a plus
• Excellent and accurate data entry and analyzation skills
• Best in class communication skills, including ability to manage conflict
• Ability to work in a team environment as well as individually

Contacts :

Internal:

• Planning
• Marketing
• Shipping

External:

• Customers
• Vendors

Physical Requirements :

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work is performed almost exclusively in an office environment.
• Ability to sit for extended periods of time.
• Regularly access other work centers (some walking, and bending, occasional stooping, lifting of light materials).
• Frequent mental and visual concentration required for computer usage and general office tasks.
• Safety hazards are minimal.

Hoffmaster Group Inc.

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We care about our employee’s wellbeing which is why we offer a full benefits package that includes: Medical, Dental, Vision, Life and Disability insurances, student loan assistance, physical and mental wellness programs, Employee Assistance Program, and more!

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)