Customer Care Representative

  • Amsterdam
  • Mangino Chevrolet
Job Description Job Description

Do you have strong communication skills, are great with people, and have a strong work ethic? We may have the ideal job opportunity for you! Mangino Chevrolet is a well-respected, family-owned business in the Upstate NY area serving customers in New York, Vermont, and Massachusetts for over 20 years! Our thriving dealership is looking for talented, detail-oriented, and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is a fantastic opportunity for you to take the next step in your automotive career.

Job Details

  • $35,000-$50,000 per year (base plus monthly commission)
  • Part-time and Full-time
  • Monday--Saturday

Benefits

  • Health insurance-- multiple options
  • Dental insurance
  • Vision insurance
  • 401k retirement
  • Paid sick leave.
  • Group Life Insurance
  • Long-term Disability Insurance
  • Optional Aflac Supplemental Insurance
  • Generous Holiday Bonus
  • Great Company Culture

Qualifications

  • Experience in a BDC role is a must.
  • At least 1 year of sales experience
  • Experience with VIN Solutions and CDK preferred.

Job Duties

  • Answer inbound customer calls and establish follow-up with appointments.
  • Make outbound customer calls to generate dealership traffic and new business.
  • Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
  • Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
  • Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
  • Participate in all team and process-development sessions.
  • Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
  • Utilize company systems daily (CRM, DMS, etc.).
  • Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Complete any required forms, prepare change of address records, or update customer information using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Cross-train in both sales and service departments as needed.
  • Contact customers to respond to inquiries or to notify them of sales and service information.
  • All other work-related duties as assigned.

Skills and Knowledge Required

  • English language
  • Time management
  • Multi-tasking
  • Reading comprehension
  • Speaking
  • Active listening