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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator supporting our Mt. Wolf and Bradford, PA box plant facilities. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
Our Team
G-P Bradford and Mount Wolf are manufacturers of corrugated boxes and sheets. We have a well-rounded and developed team with a high level of experience and knowledge about corrugated boxes. CAC's thrive on efficiency and communication in a fast-paced environment. We embrace a culture of humility, respect, and integrity. We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment. Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
Who You Are (Basic Qualifications)
What Will Put You Ahead
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based
packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.
Georgia-Pacific is seeking a Customer Account Coordinator supporting our Mt. Wolf and Bradford, PA box plant facilities. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
Our Team
G-P Bradford and Mount Wolf are manufacturers of corrugated boxes and sheets. We have a well-rounded and developed team with a high level of experience and knowledge about corrugated boxes. CAC's thrive on efficiency and communication in a fast-paced environment. We embrace a culture of humility, respect, and integrity. We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment. Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
- Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
- Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
- Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
- Coordinate shipments of products with the shipping department
- Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
- Manage inventories for effective production review and planning
- Periodic customer visits to conduct business reviews or onboarding activities
- Visit customers periodically to conduct business reviews or perform onboarding activities
- Accounts payable/receivable duties
Who You Are (Basic Qualifications)
- 2+ years of experience working with customers
- Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
- Experience with record-keeping management/documentation
- Willingness to work OT, weekends and travel 5-10% of the time as required to support the business
What Will Put You Ahead
- Administrative experience in a manufacturing, logistics, industrial, distribution, or packaging environment
- Associate degree or higher
- Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
- Experience working with cross-functional teams and vendors
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based
packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.